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Fault
Detergent residue on
the dry laundry.
Insufficient cleaning.
HomeConnect is not
working correctly.
No connection to the
home network.
Cause and troubleshooting
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 48
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 41
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 42.
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, adjust the basic
▶
dosage → Page 42 correctly.
Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 36
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 48
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 41
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 36
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 48
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispenser", Page 41
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
→ "Activating Wi-Fi on the appliance", Page 45
▶
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Connecting the appliance to a WLAN home net-
work (Wi-Fi) with WPS function", Page 42
→ "Connecting the appliance to a WLAN home net-
work (Wi-Fi) without WPS function", Page 43
Troubleshooting en
65
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