Troubleshooting; General Troubleshooting - LG 65EW960H Commercial Mode Setup Manual

Some Quick and Easy Tips for Resolving Problems
Installation
Symptom
Cannot direct enter
channel number.
Picture Reception and Sound
Symptom
No picture.
Normal picture,
poor or no sound.
Erratic Operation
Symptom
Installer Menu setup.
Installer Remote
Symptom
Remote doesn't work.
206-4307
Possible Cause(s)
(TV in Pass-through Mode) Installer
Menu item 028 CH. OVERIDE is set to
0, i.e., disabled (recommended setting).
(TV in FTG Mode) The channel entered
is not included in the FTG Channel Map.
Possible Cause(s)
TV is turned OFF.
Antenna/cable not connected.
Connections incorrect.
MPI not connected.
Encrypted program.
Wrong tuning band.
Audio muted.
Broadcast problem.
Possible Cause(s)
Wrong Installer Menu settings.
Possible Cause(s)
Remote not in TV Mode.
Not aimed at IR receiver.
Remote too far from IR receiver or
IR path is obstructed.
MPI not connected.
Weak batteries.
Wrong battery polarity.
Too much light in room.
Wrong Installer Remote.
Possible Solution(s)
If Installer Menu item 028 CH. OVERIDE is set to 0, only
channels that are active in the TV's channel lineup can be
selected. Set CH. OVERIDE to 1 to allow access for direct
keypad entry to all channels.
Channel access is restricted to channels included in the FTG
Channel Map. If necessary, make changes to the FTG Channel
Map using the FTG File Manager.
Possible Solution(s)
•
Turn TV ON.
•
Power failure?
Connect antenna/cable signal to TV.
Check connections on TV.
If applicable, connect MPI cable to MPI device.
Try another channel.
Adjust Installer Menu settings.
Press MUTE or use Volume Up key to increase sound level.
Try a different channel.
Possible Solution(s)
Adjust Installer Menu settings as required.
Possible Solution(s)
Use MODE key to select "TV"; puts remote into TV Mode.
Point remote at IR receiver on TV.
Move remote closer to IR receiver on TV, darken room, and/or
remove obstructions.
If applicable, connect MPI cable to MPI device.
Replace batteries.
Check that "+" and "-" match in battery compartment.
Dim room light.
Requires compatible LG Installer Remote. Contact your LG
representative.

Troubleshooting

General Troubleshooting

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