• Consult the dealer or an experienced radio/TV technician for help. CAUTION: Do not attempt to modify this product in any way without written authorization from LG Electronics U.S.A., Inc. Unauthorized modification could void the user’s authority to operate this product.
IMPORTANT SAFETY INSTRUCTIONS Read these instructions. 16. Power Cord Caution: Check the TV specifications in the Owner’s Keep these instructions. Manual to determine power requirements. Heed all warnings. Periodically examine the cord of your appliance, and if its Follow all instructions. appearance indicates damage or deterioration, unplug it, discontinue use of the appliance, and have the cord replaced Do not use this apparatus near water.
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IMPORTANT SAFETY INSTRUCTIONS 26. Keep the product away from direct sunlight. (Continued from previous page) 27. When mounting a TV on the wall, make sure that none of the 21. Outdoor Antenna Grounding electrical cabling bears any of the weight of the TV. Install in If an outside antenna or cable system is connected to the accordance with the manufacturer’s instructions.
® This document describes how to set up EW960H Pro:Centric TVs for Commercial Mode operation. LG commercial TV functionality is based on “ownership” of the Channel Map; that is, the Channel Map resides in the TV’s CPU or Protocol Translation Controller (PTC) or it resides externally from the TV (i.e., in a device from the solution provider).
Commercial Mode Overview (Cont.) Installer Menu To create a Master TV Setup, you will need to know how to access PTC INSTALLER MENU the commercial controller (PTC) Installer Menu and make changes to xxEW960H the default values as required. If necessary, familiarize yourself with CPU - CTV the Installer Menu and how to make and save changes.
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• TV Zoning and Wi-Fi Zoning options for location-specific configuration. LG’s FTG File Manager PC software enables you to create an FTG Configuration (.tlx) file, which may be used to configure the CPU for FTG Mode. FTG File Manager utilities enable you to create/edit an FTG Channel Map and configure Installer Menu settings.
Commercial Mode Overview (Cont.) Determining the TV Operating Mode To determine the operating mode of the TV, press the button on the Installer Remote. The menu displayed depends on the operating mode. See examples below. If the Function Menu appears, the TV is in a mode (FTG, PPV, etc.) that does not allow the end user to change the fundamental TV setup.
Pro:Centric Interactive Menu Navigation An LG Pro:Centric-capable TV remote control provides access to both interactive menus and regular TV features. Press PORTAL on the remote to access the interactive menus. Note: Interactive menu options may vary, depending on Pro:Centric features enabled for the site. The following are default interactive menus.
Pro:Centric Operation (Cont.) Pro:Centric Setup Administration and management options for the Pro:Centric server are described in detail in the Pro:Centric Server Admin Client User Guide. This document describes only those settings that must be specified on the TVs to enable Pro:Centric remote management and/or the Pro:Centric application. •...
EZ-Manager Wizard Note: After it is turned ON, the TV begins an initialization process, and it may take several minutes for the EZ-Manager Wizard to appear. Note: The Installer Remote shipped with the EW960H TV models supports MMR operation, which is enabled by default.
EZ-Manager Wizard (Cont.) • If you would like to enable the DIAL and/or SoftAP Media Share features or select pre-loaded/ Smart Launcher applications on a TV that will eventually be configured for FTG Mode, you will need to use the IP Environment Menu to do so before the TV is configured for FTG Mode. Refer to “IP Environment Setup”...
EZ-Manager Wizard (Cont.) TV Configuration Options From the TV Configuration Options screen, you can choose how to proceed with the configuration of this TV (assuming you do not opt to exit the wizard, which you may also do at any time). Note: If you intend to use the Zoning feature(s) on the TV for location-specific configuration purposes, select the “Zones &...
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EZ-Manager Wizard (Cont.) EZ-Manager Wizard (Cont.) Note: Zoning features are only applicable for TVs that will be configured using a “.tlx” file (local or remote configuration). ZONES, LABEL, AND ROOM NUMBER Wi-Fi Zone If creating Wi-Fi Zones for AP settings, select the appropriate Wi-Fi <...
EZ-Manager Wizard (Cont.) Configure Pro:Centric Settings Once you select “NEXT” from the TV Configuration Options screen, the Searching for Pro:Centric Server screen is displayed. Note: Select the “BACK” button, where available, to check previous settings, as necessary. SEARCHING FOR PRO:CENTRIC SERVER... This step automatically searches for the Pro:Centric server.
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EZ-Manager Wizard (Cont.) (Continued from previous page) If the process is successful, no further user interaction is required, though, in some instances, where the option (for example, “NEXT”) is available, you may manually move forward to subsequent steps within the wizard to speed up the process. PROCESSING THE PRO:CENTRIC CONFIGUR...
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EZ-Manager Wizard (Cont.) Manual Pro:Centric Configuration 1. With the Searching for Pro:Centric Server screen on display, use the Left/Right arrow keys on the Installer Remote to select MANUAL PRO:CENTRIC at the bottom of the screen, and then press the Wheel (OK) button. In the Pro:Centric Manual Configuration screen (see examples below), you will be able to configure the appropriate Pro:Centric settings in the TV.
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EZ-Manager Wizard (Cont.) (Continued from previous page) RF Configuration a) In the Media Type field, use the Left/Right arrow keys to select RF. b) In the Data Channel field, use the Left/Right arrow keys to select the RF channel number that will be used by the Pro:Centric server as its data channel.
EZ-Manager Wizard (Cont.) (Continued from previous page) If you opt to initiate a real-time download in the last step, the EZ-Manager Wizard will proceed with the Pro:Centric application and/or E-Z Installation data downloads (see Processing the Pro:Centric Configuration screen example on page 17). When the Pro:Centric configuration is complete, an EZ-Manager Configuration Complete screen (see example on page 17) is displayed, and after 10 seconds, the wizard exits, and the TV turns OFF.
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EZ-Manager Wizard (Cont.) (Continued from previous page) 2. Use the arrow keys on the Installer Remote to select USB CONFIGURATION, and then press the Wheel (OK) button. You will be redirected to the TV Manager / USB download options. TV MANAGER Ez Download USB DEVICE USB 1: Device Name...
Ez Download Utility The Ez Download utility, available from the TV Manager, enables you to select multiple files (one of each file type) at one time from the files loaded on a USB memory device. You may use this utility to download a TV CPU software update, a PTC software update, and/or a Clone or FTG Configuration (.tlx) file to a TV.
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Ez Download Utility (Cont.) (Continued from previous page) Note: In order for the proper location-specific TV Zone and/or Wi-Fi Zone profile data to be applied, the Zone designation(s) must be assigned in the Target TV(s) BEFORE you continue with the Ez Download utility. 4.
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Ez Download Utility (Cont.) (Continued from previous page) 7. If it is not currently selected, use the arrow keys to select Ez Download, and then press the Wheel (OK) button. As illustrated on the previous page, when Ez Download is selected, a list of up to three files is displayed on the screen, one each of the TV Software (CPU) and PTC Software files stored in the LG_DTV folder and the Clone/Configuration (.tlx) files stored in the root directory on the USB device.
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Ez Download Utility (Cont.) (Continued from previous page) Update progress will be displayed on the screen. Do NOT remove the USB device while updates are in progress. When the Ez Download process is complete, an overview of the results will briefly be displayed and then, the TV will reboot. 11.
Installer Menu descriptions in this document if you are configuring the TV using an FTG Configuration (.tlx) file created using LG’s FTG File Manager software. Refer to the table on pages 28 and 29 for brief descriptions of Installer Menu items. More detailed descriptions follow the table listing.
Installer Menu (Cont.) As part of the Installer Menu header (in all modes), two 3-character acronyms are displayed to indicate the TV’s current configuration mode. The table below lists all possible mode identifiers for these TV models. Acronym Description CPU-CTV Pass-through Mode with Channel Lineup in CPU CPU-FTG FTG Mode via CPU...
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Installer Menu (Cont.) Installer Menu Items 000 through 071 Item Function Value Range Default Value Brief Description of Function INSTALLER SEQ 0 – 3 Leave default set to 0. Selects the number of hours of inactivity allowed before the TV automatically POWER MANAGE 0 –...
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Installer Menu (Cont.) Installer Menu Items 073 through 122 Item Function Value Range Default Value Brief Description of Function If set to 1 and item 028 CH. OVERIDE is set to 0, a “CHANNEL NOT CH NOT AVBLE 0 / 1 AVAILABLE”...
Installer Menu (Cont.) Detailed Descriptions of Installer Menu Items 000 - INSTALLER SEQUENCE If some channels were not found by Auto Tuning (Channel Specifies entry sequence to the Installer Menu. Search), select the appropriate Band setting here, and add the channels using the Channel Edit option in the Channel Menu.
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Installer Menu (Cont.) 007 - STRT VOLUME (Start Volume) 017 - ALARM This function allows the Installer to determine the initial volume Gives the installer the option of making the Alarm function available level setting when the TV is turned ON. This feature is useful for to the end user.
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External Speaker (Optical/HDMI ARC) 039 - REAR AUX EN. (Rear Aux Enable) Enabled LG Sound Sync (Optical) Set to 1 to enable display panel rear Aux (AV) input. Set to 0 to disable display panel rear Aux (AV) input. Disabled...
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Installer Menu (Cont.) 070 - FOR. CH-TIME (Display Characters Foreground Color) 083 - HANDSHK TIME (Handshake Time) Set the foreground color for MPI display characters according to Adds an additional delay to the handshake time which is 64 msec, the following color chart: thus relaxing MPI timing requirements to be compatible with PC- based Windows controlled systems.
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(Java Application) Mode, please note that the MMR operation is 0 = Set By Program 1 = 4:3 incompatible with LG’s Java application. Either set Installer Menu 2 = 16:9 (default) 3 = Just Scan item 101 IR FEEDBACK to 2 in order to disable the TV’s MMR 4 = Zoom feature, or use a standard IR remote with the TV.
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TV(s),” for further information. If set to 0 (default), the TV’s MMR (Magic Motion Remote) feature is enabled, and a compatible LG MMR may be used with the TV. If 119 - DATA CHANNEL set to 2, the MMR feature is disabled.
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Installer Menu (Cont.) Under standard TV OFF/ON operating conditions (i.e., item 002 AC If the TV display is ON when a Wake For Update event is to occur, ON is set to 0), a Wake For Update event occurs when the TV is the update will take place the next time the TV is turned OFF.
Custom Master TV Setup This section describes how to create a customized Master TV Setup for cloning purposes when the TV is in Pass-through Mode. All cloning (export and import) processes on the TV are performed via USB memory device / “.tlx” file. The Master TV Setup may be exported to a Clone (.tlx) file, which can then be used (i.e., imported) to configure either TVs that are to remain in Pass-through Mode or TVs that are to be configured for FTG Mode.
Custom Master TV Setup (Cont.) Custom Master TV Setup Procedure 1. Turn ON the TV. The next step depends on whether the EZ-Manager Wizard appears on the screen when you turn ON the TV: • If the wizard is displayed, the TV is in the required factory default state. Exit the wizard, and then continue with step 2.
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Custom Master TV Setup (Cont.) (Continued from previous page) 4. Set up TV features. On-screen setup menus control the features of the TV. Press the PICTURE PICTURE button on the Installer Remote, and select the All Settings menu Picture icon from the Quick Settings Menu to access the advanced TV setup menus.
Cloning Procedures Cloning typically refers to the process of using a Master TV Setup to configure a Target TV. This section describes how to save (export) a Master TV Setup and then transfer (import) it to a Target TV using a USB memory device / Clone (.tlx) file. You can also create an FTG Configuration (.tlx) file using the FTG File Manager and then use the Import Clone File procedure to transfer the configuration to Target TVs.
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Cloning Procedures (Cont.) (Continued from previous page) TV MANAGER Ez Download USB DEVICE USB 1: Device Name Ez Download Select the file(s) to download, and then select UPDATE below. Update TV Software Update TV Software Current TV Software Version: version# EW960H_CPU_SW.epk Update PTC Software filename .epk/Version: version# Update PTC Software...
Cloning Procedures (Cont.) (Continued from previous page) 9. Modify the filename, as required. While the TV model element of the filename may not be changed, you can differentiate this Clone file from other EW960H Clone files by changing the numeric assignment appended to the end of the filename. Select/highlight the filename, and then use the Up/Down arrow keys on the Installer Remote to scroll through numeric assignments until the desired number is shown.
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Cloning Procedures (Cont.) • If the Target TV is currently in Pass-through Mode and you intend to use the TV’s Zoning feature(s)—i.e., the Clone/Configuration (.tlx) file you are importing contains an FTG Channel Map and/or FTG profile(s) with TV Zone and/or Wi-Fi Zone assignments—make sure to assign the appropriate TV Zone # and/or Wi-Fi Zone # in the TV when directed to do so in the procedure below.
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Cloning Procedures (Cont.) (Continued from previous page) Note: In order for the proper location-specific TV Zone and/or Wi-Fi Zone profile data to be applied, the Zone designation(s) must be assigned in the Target TV(s) BEFORE importing is initiated. 4. Insert the USB memory device with the Clone/Configuration (.tlx) file into either of the USB ports on the Target TV.
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Cloning Procedures (Cont.) (Continued from previous page) TV MANAGER Import Clone File USB DEVICE USB 1: Device Name Ez Download Select the file to download, and then select UPDATE below. Update TV Software xxEW960H-UA_1.TLX Update PTC Software Channel Tuning / Channel Banner Display EW960H_ChMap_IM.tlx Logical Import Clone File...
FTG File Manager Utilities Overview (Cont.) This section provides an overview of the FTG File Manager, which is used for FTG Mode configuration. FTG File Manager software is available online at: www.lg.com/us/commercial/display-solutions/ftg. Creating an FTG Configuration File The procedure below describes how to use the FTG File Manager utilities (see sample screens on pages 48 to 51) to create an FTG Configuration (.tlx) file that can be saved to a USB memory device.
FTG File Manager Utilities Overview (Continued from previous page) Note: To clear the current TLX File Contents, click the New button in the TLX File command section of the FTG File Manager main screen (above the TLX File Contents window). 3.
FTG File Manager Utilities Overview FTG File Manager Main Screen The FTG File Manager main screen enables you to compile, modify, and save FTG Configuration (.tlx) files. It also allows you to change the Zone assignment for each Installer Menu profile, if desired (see Reference section, “Using the TV’s Zoning Features,”...
FTG File Manager Utilities Overview (Cont.) FTG Channel Map Configuration Utility The FTG Channel Map Configuration Utility enables you to create, view, edit, and print a Logical Channel Map. EDIT/ADD MAP PRINT MAP Click to open the FTG Click to display a printable Channel Map Editor to create FTG Channel Map Report.
FTG File Manager Utilities Overview (Cont.) FTG Channel Map Editor The FTG Channel Map Editor shows a single Logical Channel’s data and the FTG Channel Map. LOGICAL CHANNEL MAPPING CUSTOM CHANNEL LABELS/ICONS SET CHANNEL ATTRIBUTES Select a Logical Channel number. Then, Enter custom labels and select icons by Check/select Encrypted, OSD, assign the RF, Major, and Minor channel...
FTG File Manager Utilities Overview (Cont.) FTG Installer Menu Configuration Utility CONFIGURATION SETTINGS Select tabs for categories of Installer Menu items to set up TV. Filename of opened FTG Configuration (.rml) file created using FTG Device Configuration Application. Notes: • The Pro:Centric tab enables you to set up Pro:Centric-specific parameters.
IP Environment Setup The IP Environment Menu enables you to set up the network features of the TV. If you intend to create a Master TV Setup for cloning purposes (see Master TV Setup procedure on pages 37 to 39), all IP Environment settings, with the exception of Wired Network Connection settings, the TV name (editable in the Media Share Menu), DIAL, and SoftAP settings, may be cloned.
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IP Environment Setup (Cont.) Configuring a Wired Network Connection Note: If desired, you can configure both wired and wireless NETWORK SETT... connections. However, note that a wired connection is always prioritized over a wireless connection. That is, when the TV is Network Network / turned OFF and then back ON, if a LAN cable is detected between...
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IP Environment Setup (Cont.) (Continued from previous page) If the network is connected successfully, a “Connected to Internet” message will appear just below the progress display. If the network connection is not successful, the progress display will identify the network element in which the connection failed. Check your cabling and/or verify the configuration data, as necessary.
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IP Environment Setup (Cont.) IP Stream Control If necessary, due to an audio and/or video stream delay, IP Stream Control options enable you to compensate for synchronization irregularities by allowing audio PTS and video PTS offset modifications. This menu also enables you to specify the IGMP version (2 or 3). Note that any modifications to these settings should be performed by qualified personnel only.
IP Environment Setup (Cont.) Pro:Centric Setup Pro:Centric options enable you to configure the TV with the appropriate settings to connect to the Pro:Centric server. Use the Up/Down arrow PRO:CENTRIC keys on the Installer Remote to navigate between fields. Network 1. With the IP Environment Menu on display, use the arrow keys on the Installer Remote to select the Pro:Centric menu option.
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IP Environment Setup (Cont.) (Continued from previous page) IP Configuration Note: If the server IP address and port number or domain name have already been set in the EZ-Manager Wizard, the specified data will be reflected in the fields displayed. Note: Setting the Media Type to “IP”...
: Allows guests to use the TV to access and view data shared either by ® wired DLNA Certified devices connected to the same LAN as the TV or by wireless LG ® devices using LG’s Smart Share application with Wi-Fi Direct ®...
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• Select the appropriate values in the Wi-Fi Signal Strength and displayed since enabling Bluetooth Sound Sync renders Wireless LG Wi-Fi Channel fields, as required. Sound Sync unavailable. Select 4. If desired, you can specify a name for this TV so that it is easy Yes to continue.
IP Environment Setup (Cont.) Pre-loaded Applications This option allows you to select which of the pre-loaded application icons to display in the TV’s Smart Launcher, which appears along the PRE-LOADED... bottom of the screen. Network When the Pro:Centric application is disabled, the Smart Launcher is available to end users via the PORTAL button on the remote control.
Reference: Remote Jack Pack / TV Connections & Setup Remote Jack Pack Setup RJP Available? If you will use a Remote Jack Pack (RJP) in your system, set Installer Menu item 093 RJP AVAILABLE appropriately (for example, on a legacy model RJP: HDMI Mode, set RJP AVAILABLE to 1).
Reference: Updating TV/PTC Software using a USB Memory Device This section describes how to update TV (CPU) and/or PTC software using the TV Manager “Update TV Software” and/or “Update PTC Software” option(s), respectively, though you may also use the Ez Download utility to update software, if desired. See “Ez Download Utility” on pages 22 to 25 for further information.
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Reference: Updating TV/PTC Software using a USB Memory Device (Cont.) (Continued from previous page) TV MANAGER Ez Download USB DEVICE USB 1: Device Name Ez Download Select the file(s) to download, and then select UPDATE below. Update TV Software Update TV Software Current TV Software Version: version# EW960H_CPU_SW.epk Update PTC Software...
Reference: Power Consumption Settings The following tables assume that Installer Menu item 099 BACK LIGHTING is set as shown below (default value is 255). 55EW960H 65EW960H Item 099 Power Power Back Lighting Percent Percent Consumption Consumption (Static) Savings Savings (Watts) (Watts) 152.0...
Reference: TV Aux Input Configuration ENABLE MPI DATA MPI DATA DATA STATUS DATA STATUS DIRECT ACCESS Installer STATUS TYPE TYPE 0xD2 TYPE 0x0D Tuning Menu Item Installer Menu 0x41 SOURCES CURRENT AV 046 START ENABLED (R/W) SOURCE (R) SOURCE (R) AUX SRCE (Start Aux Installer...
Reference: Auto Input(s) Sensing Feature This section provides detailed settings information for Installer Menu item 042 AUTO INPUTS. To disable auto-sensing for all available Aux inputs, set item 042 to 0. To enable auto-sensing for all available Aux inputs, set item 042 to 255. For specifications on all other available settings (i.e., settings for individual inputs), refer to the table on the following page.
This section describes how to restore a single TV, regardless of its current mode, to a factory default condition. The following procedure requires that you contact LG technical support to obtain a predefined value/password for Installer Menu item 117 FACT DEFAULT that enables access to initiate a factory “IN-STOP”...
Reference: Using the TV’s Zoning Features This section describes the TV Zoning and Wi-Fi Zoning features available with the EW960H model TVs. These features are primarily intended for use when the TV is configured for FTG Mode operation; however, Wi-Fi Zoning, along with selected elements of TV Zoning (Installer Menu and Setup Menu profile Zone assignments), may also be used with TV cloning processes using a USB memory device / “.tlx”...
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Reference: Using the TV’s Zoning Features (Cont.) Note: While a channel can be restricted from up to eight Zones, a TV can only ever be in (set for) one Zone. See also the FTG Channel Map Editor overview on page 50. At the same time, keep in mind that the TV Zone designations are not mutually exclusive.
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Reference: Using the TV’s Zoning Features (Cont.) Using the Wi-Fi Zoning Feature with Cloning Configuration A location-specific Wi-Fi configuration / Clone (.tlx) file may be saved (exported) from a Master TV and then be used to configure Target TVs. First, the wireless network (i.e., the access point login data) must be configured in the Master TV’s IP Environment Menu (see “Configuring a Wi-Fi Network Connection”...
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Reference: Using the TV’s Zoning Features (Cont.) (Continued from previous page) To change the TV Zone, select/highlight the TV Zone field and press the Wheel (OK) button. Then, use the Left/Right arrow keys to specify the desired TV Zone # (0–8). Press the Wheel (OK) button when you are finished.
Smart Share with Wi-Fi Direct The following steps describe how to access and use Wi-Fi Direct (i.e., to connect to a wireless LG device). Remember that you must also turn ON Wi-Fi Direct and launch the Smart Share application on the LG device.
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GENERAL WI-FI DIRECT Picture Picture General / REFRESH LIST Sound Sound Language [TV]LG Smart TV Note: The example at left Room Info shows the General Menu when Channels Channels Time & Date the TV is in Pass-through Mode. Timers The Wi-Fi Direct screen is the...
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Reference: Using Media Share Features (Cont.) Screen Share (Miracast / WiDi) The following steps describe how to access and use the Miracast / WiDi features. Note: This procedure describes how to access Screen Share from the TV’s Smart Launcher. If the TV is not in Pass-through Mode, it is also possible to access Screen Share from the TV’s General Menu.
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Reference: Using Media Share Features (Cont.) SoftAP The following steps describe how to access and use the SoftAP feature. Note: This procedure describes how to access SoftAP using the Wi-Fi Service option available from the TV’s Smart Launcher. It is also possible to access SoftAP from the TV’s General Menu. 1.
Reference: EW960H Rear and Side Jack Panels AUX LAN & LAN Use for video IP and/or network connections. AV IN/AUDIO IN (DVI) (3.5 mm jack) Connect video/audio SPEAKER OUT / LINE OUT output from external device (use A/V (3.5 mm jack) Connect external audio (fixed speaker, adapter cable provided with TV).
Reference: External Stereo Speaker Specifications The SPEAKER OUT / LINE OUT 3.5 mm stereo jack on the EW960H rear panel provides stereo speaker signal outputs (fixed speaker, variable speaker, or fixed line level [amplifier]) for external audio equipment. Set Installer Menu item 097 AUDIO OUTPUT as required in accordance with external audio equipment connected to the TV.
Reference: Installer Remote Control Typical Key Functions The LG Installer Remote is supplied with and dedicated to operate the TV. The LG Installer Remote illustrated below shows typical remote control functions and is provided for reference only. This Installer Remote may vary from the Installer Remote supplied with the TV.
If applicable, connect MPI cable to MPI device. Weak batteries. Replace batteries. Wrong battery polarity. Check that “+” and “-” match in battery compartment. Too much light in room. Dim room light. Wrong Installer Remote. Requires compatible LG Installer Remote. Contact your LG representative. 206-4307...
Troubleshooting (Cont.) Commercial Mode Check Use this flowchart to determine whether the TV is currently in Commercial Mode. Press POWER on Installer Remote. connected Plug into AC TV turned to AC Power outlet. Power? Leave the TV set ON, and press the button on the Installer Remote.
(settings) provided by the PTC and/ Pro:Idiom or an MPI control device. Refers to a particular commercial mode of operation within an LG TV. See also FTG Zenith proprietary security software that Mode. unlocks access to premium content to help The TV’s Central Processing Unit.
In addition to the source code, all referenced license terms, warranty disclaimers and copyright notices are available for download. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping and handling) upon e-mail request to opensource@ lge.com.
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Pro:Idiom is a registered trademark of Zenith Electronics LLC. Pro:Centric, Smart Share, and the “LG” logo are registered trademarks of LG Electronics Inc. DLNA Certified is a registered trademark of Digital Living Network Alliance. Intel is a registered trademark of Intel Corporation in the U.S.