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This Procedure is designed to help you and your customers. By ensuring that we are supplied with full
details of all product failures, on the attached Field Failure Report, we can promptly assess the information
and rapidly implement remedial action. A further benefit is that we can use analysis of the data to identify
design improvements that maybe applicable to improve product reliability.
Method:
1. You - Fill in the complete product failure details on to the attached Field Failure Report template,
including product serial number, and then fax or e-mail to Tannoy Service Department. Fax: +44 (0)
1236 428230 or E-mail:
2. We - Will enter the information supplied to us onto our Field Failure Report database. And appropriate
action will be taken.
3. We - Cannot authorise the supply of spare parts free of charge, or under warranty, without complete
information as to the nature of the failure.
4. You - Are required to hold all parts for which warranty claims have been made until instructed otherwise
by Tannoy. We may require to inspect failed parts at a later date.
Please note: When claiming spare parts under warranty the part will only be supplied free of charge if the
order is accompanied by a completed Field Failure Report.
Please use the Tannoy Returns Authorization Request Procedure if you require to return complete faulty or
damaged product to Tannoy. Please contact the Tannoy Service Department for authorisation before
returning product.
Regards,
Gabriel O'Donohue
Gabriel O'Donohue
Customer Support Specialist
E-mail:
Gabriel@tannoy.com
Tel: +44 (0) 1236 420199
Fax: +44 (0) 1236 428230
Field Failure Report Explained
service@tannoy.com
Return of faulty or damaged complete product.
Fax: +44 (0) 1236 428230 or E-mail:
Important
service@tannoy.com
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