Dell PowerVault LTO8 User Manual page 50

Table 8. Descriptions and Corrective Actions (continued)
For Problems with Writing Data:
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, continued
If the problem occurred while the drive was writing data to the tape, and if you know the
volume serial number (located on the cartridge label) of the tape cartridge loaded in the drive
when the problem occurred, retry the operation with a different cartridge:
If the problem occurs with multiple tape cartridges or if you do not know the tape cartridge's
volume serial number, run the tape drive diagnostics (see Function Code 1 in "Selecting a
Diagnostic or Maintenance Function" on page 27):
v If the diagnostics fail, contact Dell technical support.
v If the diagnostics succeed, run the Test Head diagnostic (see Function Code H in "Selecting
a Diagnostic or Maintenance Function" on page 27).
– If the Test Head diagnostic fails, contact Dell technical support.
– If the Test Head diagnostic succeeds, replace the cartridges that caused the problem.
The error code clears when you remove the tape cartridge or place the drive in maintenance
mode.
If the problem occurred while the drive was reading data from the tape, and if you know the
volume serial number of the tape cartridge, perform one of the following procedures:
v If another drive is available, insert the cartridge into the other drive and retry the
operation:
– If the operation fails, discard the defective cartridge.
– If the operation succeeds, insert a scratch cartridge into the first drive and run the tape
v If another drive is not available, insert a scratch cartridge into the drive and run the tape
drive diagnostics (see Function Code 1 in "Selecting a Diagnostic or Maintenance
Function" on page 27)
– If the diagnostics fail, contact Dell technical support.
– If the diagnostics succeed, discard the cartridge
For Problems with Reading Data:
If the problem occurs with multiple tape cartridges or if you do not know the tape cartridge's
volume serial number, run the tape drive diagnostics (see Function Code 1 in "Selecting a
Diagnostic or Maintenance Function" on page 27):
v If the diagnostics fail, contact Dell technical support.
v If the diagnostics succeed, run the Test Head diagnostic (see Function Code H in "Selecting
a Diagnostic or Maintenance Function" on page 27).
– If the Test Head diagnostic fails, contact Dell technical support.
– If the Test Head diagnostic succeeds, replace the cartridges that caused the problem.
The error code clears when you remove the tape cartridge or place the drive in maintenance
mode.
A high probability of media error. The tape drive determined that an error occurred because
of a faulty tape cartridge. Try another tape cartridge. If the problem occurs with multiple tape
cartridges, see "Resolving Media-Related Problems" on page 44. This error will also appear if
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you are loading an expired cleaner cartridge.
The error code clears when you remove the tape cartridge or place the drive in maintenance
mode.
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Dell PowerVault LTO Tape Drive: User's Guide
drive diagnostics (see Function Code 1 in "Selecting a Diagnostic or Maintenance
Function" on page 27):
- If the diagnostics fail, contact Dell technical support.
- If the diagnostics succeed, the error was temporary.