Troubleshooting - Samsung HW-N550 Full Manual

11 TROUBLESHOOTING

Refer to the table below if this product does not function properly. If the problem you are experiencing
is not listed below or if the instructions below do not help, turn off the product, disconnect the power
cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
The unit will not turn on.
Is the power cord plugged into the outlet?
; Connect the power plug to the outlet.
A function does not work when the button is pressed.
Is there static electricity in the air?
; Disconnect the power plug and connect it again.
Sound dropouts occur in BT mode.
; See the Bluetooth connection sections on pages 12 and 18.
Sound is not produced.
Is the Mute function on?
; Press the VOL button to cancel the function.
Is the volume set to minimum?
; Adjust the Volume.
The remote control does not work.
Are the batteries drained?
; Replace with new batteries.
Is the distance between the remote control and Soundbar main unit too far?
; Move the remote control closer to the Soundbar main unit.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
This issue can occur if the subwoofer is not connected to the Soundbar main unit.
; Try to connect your subwoofer again. (See page 6.)
The subwoofer drones and vibrates noticeably.
Try to adjust the vibration of your subwoofer.
; Push the WOOFER button on your remote control up or down to adjust the subwoofer volume.
(to -12, or between -6 ~ +6).
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