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Solving Problems
The Iimage Quality of the Sent Fax is Poor
The following causes can be considered.
The Original Type setting is wrong.
Select Fax > Fax Settings > Scan Settings > Original Type, and then change the setting. When the original you are
sending contains text and images, set this to Photo.
The resolution is set to low.
If you do not know the performance of the sender's fax machine, set the following before sending a fax.
❏ Select Fax > Fax Settings and then make the Resolution setting to set the highest quality image.
❏ Select Fax > Fax Settings and then enable Direct Send.
Note that if you set Resolution to Super Fine or Ultra Fine but you send the fax without enabling Direct Send,
the fax may be sent at a lower resolution.
ECM setting is disabled.
Select Settings > General Settings > Fax Settings > Basic Settings and enable the ECM setting on the control
panel. This may clear errors that occur due to connection problems. Note that the speed of sending and receiving
faxes may be slower than when ECM is disabled.
An Image of the Reverse Side of the Original Appears in the Sent Fax
The following causes can be considered.
When scanning thin originals, images on the back may be scanned at the same time.
Place the original on the scanner glass and then place a piece of black paper over it.
Related Information
"Placing Originals" on page 35
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Printing, Copying, Scanning, and Faxing Quality is Poor
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The Quality of the Sent Fax is Poor
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