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Troubleshooting
When you have a trouble using the player, try the following before contacting a service centre.
Problem
Solution
• Your player will not turn on if the battery is
completely drained. Recharge the battery
My player will not
and turn the player on again.
turn on.
• Press and hold the Power button for about
8-10 seconds to reset your player.
• Check if the touch screen and buttons are
locked.
• Check if the buttons or icons correspond to
The buttons do
not work.
the functions you want to activate.
• Press and hold the Power button for about
8-10 seconds to reset your player.
• The screen may not be visible under the
direct rays of the sun.
The screen
• If you set the <Screen time-out> option, the
does not display
player automatically turns off and locks the
anything.
screen when you perform no actions in the
specified period.
• The battery running time may differ
The battery
depending on the current sound mode or
running time is
display settings.
different from
• The battery running time may decrease if
what is written in
your player is left in a location with a high or
the user manual.
low temperature.
Problem
Solution
Check if your PC meets PC requirements.
Kies will not work
on a PC.
See "Recommended PC requirements."
Run Windows Update on the PC. Select key
My player will not
updates and service packs and update all.
connect to a PC.
When the update is completed, reboot the PC
and reconnect.
• Format your player in <Settings> →
<System> → <Format> and try again.
The file transfer is
• Stop all programs you are not using.
too slow.
Running multiple programs simultaneously
can slow down the file transfer rate.
• Check if any playable files are stored in your
player.
• Check the size of the files to play. Your player
My player will not
play any files.
will not play files larger than 4 GB.
• Check if the files are damaged.
• Check if the battery is charged.
• Check if the USB cable is correctly
connected. Reconnect it.
I cannot
download files to
• Check if the memory is full.
my player.
• Press and hold the Power button for about
8-10 seconds to reset your player.
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