Before Requesting Service - Philips DVD960 Manual

BEFORE REQUESTING SERVICE

If it appears that the DVD-Video player is faulty, first consult
this checklist. It may be that something simple has been
overlooked. Under no circumstances attempt to repair the
system yourself; this will invalidate the warranty.
Look for the specific symptom(s). Then perform only the
actions listed to remedy the specific symptom(s).
SYMPTOM
• Remedy
NO POWER................................................................................
• Check if the on/off button on the rear of
the player is set to on.
• Check if both plugs of the mains cord are
properly connected.
• Check if there is power at the AC outlet by
plugging in another appliance.
NO PICTURE..............................................................................
• Check if the TV is switched on.
• Select the same channel and source on the
TV as on the player.
• Check the video connection.
DISTORTED PICTURE..............................................................
• Check the disc for fingerprints and clean
with a soft cloth, wiping from centre to
edge.
• Sometimes a small amount of picture
distortion may appear.This is not a
malfunction.
DISC CAN'T BE PLAYED ........................................................
• Ensure the disc label is upwards.
• Clean the disc.
• Check if the disc is defective by trying
another disc.
NO SOUND................................................................................
• Check audio connections.
• If using a HiFi amplifier, try another sound
source.
DISTORTED SOUND FROM HIFI AMPLIFIER ......................
• Check that the player's audio L/R output is
not connected to the amplifier's phono
input.
BEFORE REQUESTING SERVICE
NO RETURN TO START-UP SCREEN WHEN DISC IS
REMOVED..................................................................................
• Reset by switching the player off, then on
again.
• Check to see if the program requires
another disc to be loaded.
THE PLAYER DOES NOT RESPOND TO THE REMOTE
CONTROL ..................................................................................
• Aim the remote control directly at the
sensor on the front of the player.
• Avoid all obstacles which may interfere
with the signal path.
• Inspect or replace the batteries.
DISTORTED OR BLACK AND WHITE PICTURE WITH DVD
OR VIDEO CD DISC ..................................................................
• The disc format is not according to the TV-
set used (NTSC/PAL).
NO AUDIO AT DIGITAL OUTPUT ..........................................
• Check the digital connections.
• Check the settings menu to make sure that
the digital output is set to on.
• Check if the audio format of the selected
audio language matches your receiver
capabilities.
BUTTONS DO NOT WORK......................................................
• Reset by switching the player off, then on
again.
CLEANING DISCS
Some problems occur because the
disc inside the player is dirty. To avoid
such problems clean your discs
regularly with a soft cloth. Wipe the
disc from the center out.
CAUTION
Do not use solvents such as
benzine, thinner, commercially
available cleaners, or anti-static
spray intended for analog discs.
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