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appendix
TROUBLESHOOTING
PROBLEM
When an Windows 10 user accesses
~ This is what happens when microphone driver has been set to Realtek driver.
the web viewer through Chrome
Install the High Definition Audio device (Windows Default Driver) or the third party driver as
or Firefox, the sound volume of
the microphone driver.
microphone changes periodically.
~ On the authentication popup window prompted when initially accessing https, click "View
Authentication Certificate" and select the "Always trust when connecting to the designated
No video is displayed when accessing
webviewer IP" check box.
the plug-in free webviewer on Safari
~ If the webviewer continues failing to display a video after you select "Next" on the message
via HTTPS.
window below, press the command key + Q to exit the Safari browser, access again and
follow the procedures stated above.
~ Check to make sure that the camera's Network settings are appropriate.
~ Check to make sure that all network cables have been connected properly.
I can't access the camera from a web
~ If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses
browser.
without any problem.
~ If the camera is connected to a Broadband Router, verify that port forwarding is properly
configured.
~ Connected Viewers become disconnected upon any change to camera or network
Viewer got disconnected during
configurations.
monitoring.
~ Check all network connections.
The camera connected to the network
is not detected in the Device Manager
~ Turn off the firewall settings on your PC and then search the camera again.
program.
~ Check whether two or more cameras are set to a single multicast address instead of different
Images overlap.
addresses. If a single address is used for multiple cameras, the images may overlap.
~ If the transmission method is set to multicast, check whether there is a router that supports
No image appears.
multicast in the LAN where the camera is connected.
Voice is not recorded even though
~ You must enable the <Audio In> check box in <Basic> - <Video Profile>.
audio input settings are configured.
20_ appendix
SOLUTION
PROBLEM
~ Verify the settings in the following sequence:
<Motion detection> of <Analytics> is
set to <Enable>, but no notification
A. Check <Data & Time> settings.
e-mail reaches me even when an
B. The <Motion detection> should be set to <Enable>.
analysis event had occurred.
C. Check if the <E-mail> option of <Event setup> menu is checked to use.
No signal is found at the Alarm Output
port even when an intelligent video
~ Check alarm output port settings.
analysis event is generated.
Cannot record into the Micro SD card.
~ Check if the Micro SD card is defective.
~ Check if the Micro SD card is inserted in the proper direction. Operation of any Micro SD card
Micro SD card is inserted but the
that is formatted by other devices is not guaranteed with this camera unit.
camera does not operate properly.
~ Format the Micro SD card again in <Setup> ; <Event> ; <Storage> menu.
Cannot record in the NAS.
~ Confirm that the information registered in the NAS is correct.
~ Confirm that the IP address of the NAS is valid.
~ Confirm that the ID/password of the NAS is valid.
~ Confirm that you can access the folder designated as the default folder using the ID of the
NAS.
~ Confirm that the NAS SMB/CIFS items are unchecked.
~ Confirm that the NAS IP address and the camera IP address are in the same format.
It reports that NAS setting has failed.
ex) The NAS & camera subnet mask initial value is 255.255.255.0.
If the IP address is 192.168.20.32 then the NAS IP address should be in the range of
192.168.20.1~192.168.20.255.
~ Check whether you tried to access as another user without formatting the default folder
saved or used.
~ Confirm that you used recommended NAS equipment.
~ You should consider that the setting range of the hybrid color palette needs some margin
within its accuracy range.
At the hybrid color palette mode, a
~ The hybrid palette is affected by some factors such as a low emissive object, ambient
color palette appears out of setting
emissive sources and low temperature variation, etc. It may cause its operation to
range.
malfunction.
~ It is recommended that it should not be used to the screen with low temperature variation
and the region of interest should be set with objects of temperature difference in a screen.
~ Considered the nature of thermal camera, the time for stabilization is necessary after
Some noises might be visible on the
powering it on. During this time, some noises might be visible on the screen, but they will
screen.
normally disappear after about 30 minutes. This time could be increased depending on the
characteristics of the detector.
SOLUTION
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