Whirlpool WFW3090JW Use & Care Manual page 27

TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
If you experience
Vibration or Off-Balance
Vibration, rocking, or
"walking"
Noises
Clicking or metallic noises
Gurgling or humming
Rolling or sloshing
and occasional clicking
(on low-speed spin)
Water Leaks
Check the following for
proper installation
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Feet may not be in contact with the
floor and locked.
Washer may not be level.
Load could be unbalanced or too large. Avoid tightly packing the load. Avoid washing single items.
The shipping bolts are still in the back
of the washer.
Door locking or unlocking.
Objects caught in washer drain system. Empty pockets before washing. Loose items such as coins
Washer may be draining water.
Steel balls in the balancing system are
balancing the load.
Fill hose not attached tightly.
Fill hose washer.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Strainer (or nylon stocking) on end
of drain hose is clogged.
Solution
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly. Jam nuts must
be tight against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a
3/4" (19 mm) piece of plywood under your washer will reduce
sound. Do not install washer on a raised wooden platform.
See "Level the Washer" in "Installation Instructions."
Balance a single item such as a rug or jeans jacket with a
few extra items.
Item or load not suitable for selected cycle. See "Cycle
Guide" and "Using Your Washer."
See "Remove transport bolts from washer" in "Installation
Instructions."
The door will lock unlock and lock again. You will hear
three clicks after touching and holding the Start/Pause
button. This is normal.
could fall between washer drum and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal
snaps, buckles, or zippers touch against the stainless
steel drum.
The pump may make a humming sound with periodic
gurgling or surging as final amounts of water are removed
during the spin/drain cycles. This is normal at certain stages
of the cycle.
This is normal at certain stages of the cycle.
Tighten fill-hose connection.
Properly seat both fill-hose flat washers.
Check that the drain hose is properly secured to drainpipe
or laundry tub.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucet.)
Remove strainer/stocking from drain hose.
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