Troubleshooting - sunjoe AJ799E-RM Operator's Manual

Troubleshooting

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WARNING!
Only perform the steps described within these instructions!
All further inspection, maintenance and repair work must be performed by an authorized service center or a similarly qualified
specialist if you cannot solve the problem yourself!
Suspected malfunctions, disturbances or damages are often due to causes that the user can fix themselves. Follow the below
troubelshooting guidelines when checking the unit. In most cases, the problem can be resolved quickly and the dethatcher can
be restored to proper working order.
Problem
Motor does not start
Product does not reach
full power
Unsatisfying result
NOTE: Accessories are subject to change without any obligation on the part of Snow Joe
can be ordered online at snowjoe.com or via phone by contacting the Snow Joe
at 1-866-SNOWJOE (1-866-766-9563).
Possible Cause
a) Not connected to power supply
b) Power cord or plug is defective
c) Other electrical defect to the
product
a) Extension cord not suitable for
operation with this product
b) Power source (e.g. generator) has
too low voltage
c) Air vents are blocked
a) Cutting device worn
12
Solution
a) Connect to power supply
b) Contact an authorized service agent
c) Contact an authorized service agent
a) Use a proper extension cord
b) Connect to another power source
c) Clean the air vents
a) Replace the tine cylinder (see page 10)
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