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Trouble
The display or
charging/incoming
indicator illuminates/
flashes, but the
ringtone does not ring.
A message indicating
that charging is
necessary is displayed.
When making a call, a
beeping sound is heard
from the earpiece and
a connection cannot be
established.
If symptoms do not improve after checking each of the above, check
symptoms through "トラブル診断" (Trouble diagnostics) of au Customer
Support on the au homepage below.
h
(
ttp://cs.kddi.com/support/komatta/kosho/trouble/)
After-Sales Service
■ When Asking for Repair
For repair, contact Keitai Guarantee Service Center.
During the
warranty period
Outside the
warranty period
* The warranty period is 1 year from the date of newly purchase.
◎ Before handing in the product for repair, make a backup of the contents
of memory since they may disappear during repair. Note that the
Company shall not be liable for any damages and loss of income should
the contents of memory be altered or lost.
◎ Recycled parts that meet the Company's quality standards are
sometimes used for repair.
◎ au cell phones collected by Replacement mobile phone delivery service
which you used before are recycled to cell phones for replacement after
repairs. Also parts replaced by au after-sales service are collected and
recycled by the Company. They are not returned to customers.
◎ Instances where the product has been changed, modified, or analyzed
(including software modification or analysis (including rooting, etc.)
reverse-engineered, reverse-compiled, or reverse-assembled) or has
been repaired at a location other than an authorized repair location
designated by the company may not be covered by warranty or may
prevent the product from being accepted for repairs.
◎ The internal battery on the product is not covered by the free-of-charge
repair warranty unless phenomena by defects of battery materials or
manufacturing occur.
◎ Packaged items other than the product are not covered by the
free-of-charge repair warranty.
■ Performance Parts for Repair
The Company retains performance parts for repair of the SHV37 main unit and
its peripheral devices for 4 years after discontinuation of production.
"Performance parts for repair" refers to parts required for maintaining the
functions of the product.
■ Terms of services of the free-of-charge repair warranty
1. When applying for repairs, the serial number (IMEI number) is required.
You can check it on the main unit or sticker pasted on outer box.
2. If malfunctions occur even though you have properly operated following
notes on the instruction manual during the warranty period, you are not
charged a repair fee.
3. In the following cases, you are charged a repair fee even during the
warranty period. (Or repairs may not be possible.)
A When you have not properly operated following instruction manuals.
B When malfunctions or damages have caused by unwarranted repairs or
modifications.
C When the product has been repaired at a location other than an
authorized repair location designated by the company.
• Make sure the manner mode is not set. (zP.14)
• The battery is almost empty. (zP.8)
• Is reception good enough? (zP.12)
• Is the product within the service area? (zP.12)
• The wireless line is busy or the other party is on
another line. Try again later.
Repairs will be done based on the Company's terms of
services of the free-of-charge repair warranty.
We shall repair the product for a charge as requested by
the customer if repair renders it usable.
Detail
17
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