Warranty And After-Sales Service - Sharp Docomo AQUOS Ever SH-02J Instruction Manual

Warranty and After-Sales Service

Warranty
Make sure that your handset is accompanied by a warranty card
at the time of purchase. Check that the name of the retailer, the
date of purchase, and the necessary details have been filled in
on the warranty card. Be sure to keep it in a safe place.
Contact the retailer if any necessary details on the warranty card
are not completed.
The warranty period without charge is 1 year from the date of
purchase.
For the purpose of improvement, the specifications and the
appearance for the handset are subject to change without prior
notice.
Information registered in your handset, such as phonebooks,
may be lost or changed if your handset is damaged, repaired or
mishandled. It is recommended that backup be kept of
information such as phonebooks.
※The handset allows you to save phonebook data etc. to microSD
Cards.
※The handset allows you to back up data such as phonebooks by
using docomo cloud.
After-Sales Services
If you have problems with your handset
■
Refer to "Troubleshooting" on this manual before requesting
repairs.
Contact the number listed in "Repairs" (in Japanese only) on the
last page if problems persist.
■ If your handset needs repairs after contacting
DOCOMO
Bring your handset to a repair counter that DOCOMO specifies.
However, repair counters are only open during business hours.
Make sure to bring your warranty card with you. Note that it may
take several days to repair depending on the condition on the
malfunctions.
During the warranty period
The handset will be repaired without charge in accordance with
the terms of the warranty.
When bringing the handset in for repairs, be sure to bring the
warranty card. Even during the warranty period, a fee will be
charged for repairs of malfunctions, damage, etc. caused by your
improper handling (damage of external connection jack, display,
etc.), if no warranty certificate is presented or if you have
repaired the handset at a repair counter other than those
specified by DOCOMO.
Repairs for malfunctions caused by the use of devices and
consumable products other than those specified by DOCOMO
will also incur a fee, even during the warranty period.
Repairs may not be possible in the following
circumstances.
When, as a result of inspection, a corrosion resulted from water
exposure, condensation, sweat or other liquids is found or when
the internal circuit board is damaged or deformed (Repairs may
not be possible when external connection jack, display, etc. is
damaged or when a housing is cracked)
If you have repaired the handset at a repair counter other than
those specified by DOCOMO
※ Even when repairs are possible, repair charges will be incurred
because the warranty does not cover such damage.
After the warranty period has expired
Charged repairs will be carried out upon request.
Replacement parts
Replacement parts (required to maintain the functionality of the
handset) will be kept in stock basically for at least 4 years following
the halt of production.
For details on the repair acceptance conditions, refer to the
DOCOMO website.
( h ttps://www.nttdocomo.co.jp/support/trouble/repair/shop/
compatible/index.html) (in Japanese only)
However, there may be a case when repair is not possible for the
shortage of replacement parts etc. depending on the faulty part. For
details, contact a repair counter that DOCOMO specifies.
IMPORTANT!
■
Never attempt to modify the handset.
May cause fire, bodily injury or malfunction.
If your device has been modified previously, it will only be
accepted for the repair as long as you agree that we restore
the device to its original state. However, repairs may be
refused depending on the extent of the modification.
The following cases may be considered as a modification.
･ Stickers etc. are applied to the display or keys
･ Decorations are made to the handset with adhesive agent
etc.
･ Exterior parts etc. are replaced with those which are not
standard DOCOMO products
Repairs for any malfunction or damage caused by such
modifications will incur fees, even during the warranty period.
Do not peel off the model nameplate attached to the handset.
Note that if the nameplate is removed or replaced on purpose,
repairs may be refused.
Information stored in your handset, such as the settings of
various functions, may be cleared or reset if your handset is
damaged, repaired or mishandled. If this occurs, please re-enter
the information or re-specify the settings. At that time, packet
communication charges may be incurred depending on the
settings.
When the handset is repaired, MAC address for Wi-Fi and
Bluetooth address may be changed regardless of the faulty part.
The following sections of the handset contain parts that generate
magnetic waves. Keep cash cards and other objects likely to be
affected by magnetic waves away from the handset. They may
become unusable.
Sections: Earpiece/Speaker, back camera
If the inside of the handset gets wet or becomes moist,
immediately turn off the power though SH-02J provides
waterproof performance. Then, visit a repair counter. The
handset may not be repaired depending on its condition.
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Appendix/Index