Tripp Lite SmartPro SMART3000RMOD2U Owner's Manual page 14

Storage
Before storing your UPS, turn it completely OFF. If you store your UPS for an extended period of time, recharge the UPS batteries for 4 to 6 hours once
every three months. NOTE: After you connect the UPS to utility power, it will automatically begin charging its batteries. If you leave your UPS
batteries discharged for an extended period of time, they will suffer a permanent loss of capacity.
Service
Before returning your UPS for service, follow these steps:
Review the installation and operation instructions in this manual to ensure that the service problem does not originate from a misreading
1.
of the instructions.
2. If the problem continues, do not contact or return the UPS to the dealer. Instead, call Tripp Lite at (773) 869-1233. A service technician
will ask for the UPS's model number, serial number and purchase date and will attempt to correct the problem over the phone.
If the problem requires service, the technician will issue you a Returned Material Authorization (RMA) number, which is required for
3.
service. They will also discuss proper packaging and shipping procedures. Any damages (direct, indirect, special, incidental or
consequential) to the UPS incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under
warranty. UPS Systems shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark
the RMA number on the outside of the package. If the UPS System is within the 2-year warranty period, enclose a copy of your sales
receipt. Return the UPS for service using an insured carrier to the address given to you by the Tripp Lite service technician.
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