Samsung NY36R9966PS/AA User Manual page 54

Troubleshooting
Problem Possible cause
Very large or yellow
Wrong orifice is
surface burner
assembled.
flames.
Surface burners The Gas Pressure
light but oven Regulator shut off switch
is in the OFF position.
burners do not light.
Oven
Problem Possible cause
The oven control
There may be an issue
beeps and the
with your oven. See the
oven control
Information codes chart
display shows an
on page 56.
information code.
The oven is not
completely plugged into
the electrical outlet.
The oven will not
turn on.
A fuse in your home may
be blown or the circuit
breaker may have tripped.
The oven temperature
Oven temperature
needs to be adjusted and
is too hot or cold.
recalibrated.
54 English
NY9900R_CHEF_NY36R9966PS_AA_DG68-01105B-00_EN+MES+CFR.indb 54
Solution
Check the burner orifice size and
contact your installer if you have the
wrong orifice (LP gas instead of natural
gas or natural gas instead of LP gas).
Call a qualified service technician.
Solution
Rotate both the mode and temperature
selector knobs to the OFF position
and restart the oven. If the problem
persists, disconnect all power to the
range for at least 30 seconds and then
reconnect the power. If this does not
solve the problem, call for service.
Make sure the electrical plug is fully
inserted into a live, properly grounded
outlet.
Replace the fuse or reset the circuit
breaker.
See page 44.
Problem Possible cause
Loose or burned-out bulb.
Oven light (lamp)
The switch button
will not turn on.
operating the oven light
needs to be replaced.
Meat or food not properly
prepared before broiling.
Oven smokes
Improperly positioned top
excessively during
oven rack.
broiling.
Greasy buildup on oven
surfaces.
The oven is too hot.
Oven will not self-
clean.
The self-cleaning oven
controls are not properly
set.
The door is open.
Solution
See page 52.
Call for a qualified service technician.
Cut away excess fat and/or fatty edges
that may curl.
See the Broiling guide on page 27.
Regular cleaning is necessary when
broiling frequently. See page 34.
A warning beep sounds 3 times, and
"The oven is too hot for self cleaning."
message appears on the display. Let
the oven cool down, and then reset
the controls. The self-clean cycle will
not lock the oven door if the oven
temperature is too hot. The door
must lock before the self-clean cycle
can start. After you have run a self-
cleaning cycle, the oven will not let
you run another self-cleaning cycle for
two hours.
Reset the self-cleaning oven controls.
(See page 34.)
An alert beep sounds, and the "Please
close the door." message appears on
the display. Make sure that the door
is closed.
2019-02-06 1:26:40