Information Codes - Samsung NY36R9966PS/AA User Manual

Troubleshooting
Others
Problem Possible cause
The appliance has been
installed improperly.
The leveling leg(s) is (are)
damaged or uneven.
The product is not
level.
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level.
Wrong cooking mode is
selected.
The oven racks have not
been positioned properly
for the food being cooked.
Food does not bake
The cookware has not
or roast properly in
been positioned correctly
the oven.
on the rack.
Oven thermostat needs
adjustment.
There is aluminum foil on
racks and/or oven bottom.
Oven controls not set
properly.
Food does not broil
Oven door was not closed
properly in the
during broiling.
oven.
The rack has not been
properly positioned.
56 English
NY9900R_CHEF_NY36R9966PS_AA_DG68-01105B-00_EN+MES+CFR.indb 56
Solution
Make sure the floor is level, strong,
and stable. If the floor sags or slopes,
contact a carpenter.
Check and level the range. (See the
Installation instructions.)
Ensure that cabinets are square
and provide sufficient room for
installation.
See page 23.
See page 25.
See page 26.
See page 44.
Remove the foil.
See page 27.
See page 23.
See broiling guide on page 27.

Information codes

OVEN
Displayed
Possible cause
Code
This code occurs if the control
C-d0
key is short for 1 minute.
This code occurs if the door lock
C-d1
is mispositioned.
This code occurs if
C-F0 communication between the
Main and Sub PBA is interrupted.
This code occurs if
C-F2 communication between the
Main and Touch is interrupted.
The oven sensor is open when
the oven is operating.
C-20
The oven sensor is short when
the oven is operating.
Solution
Clean the buttons and make
sure there is no water on/
around them. Turn off the
oven and try again. If the
problem continues, contact a
local Samsung service center.
Turn both the mode and
temperature selector knobs
to OFF, and then restart the
oven. If the problem persists,
disconnect all power to the
oven for at least 30 seconds
and then reconnect the
power. If this does not solve
the problem, call for service.
2019-02-06 1:26:40