Philips HR1821/70 Manual page 9

Troubleshooting guide
This chapter summarises the most common problems you could encounter with your juice
extractor. Please read the different sections for more details. If you are unable to solve the problem,
please contact the Philips Customer Care Centre in your country (you find its phone number in the
worldwide guarantee leaflet). If there is no Customer Care Centre in your country, go to your local
Philips dealer or the nearest Philips Service Centre.
Problem
The appliance does not
work.
The motor unit gives off
an unpleasant smell the
first few times the
appliance is used.
The appliance makes a
lot of noise, smells, is too
hot to touch, smokes etc.
The sieve is blocked.
The sieve touches the
feed tube or vibrates
strongly during
processing.
Solution
The appliance is equipped with a safety system. It does not work if the
parts have not been mounted properly. Check whether the parts have
been attached in the right way, but switch off the appliance before you
do so.
This is not unusual. If the appliance continues to give off this smell after
a few times, check the quantities you are processing and the
processing time. After the appliance has been running for 2 minutes,
switch it off and let it cool down for 2 minutes.
Switch off the appliance and unplug it. Go to the nearest Philips
service centre or your dealer for assistance.
Switch off the appliance, clean the feed tube and process a smaller
quantity.
Switch off the appliance and unplug it. Check if the sieve has been
properly placed into the pulp collector. The ribs in the bottom of the
sieve should fit properly onto the driving shaft. Check if the sieve is
damaged. Cracks, crazes, a loose grating disc or any other irregularity
may cause malfunction.
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