Troubleshooting - Philips HD7823/11 User Manual

EnglisH
18
Problem
The indicator light continues
to flash slowly.
The SENSEO
coffee
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machine does not produce
coffee when used for the
first time.
The indicator light continues
to flash rapidly.
Type HD7824 only: the 2-
cup button qq cannot be
operated.
Water leaks from the coffee
machine.

Troubleshooting

If you have a problem, you may find the solution in the table below. If
the table does not provide the solution to your problem or if you have a
question, see chapter 'Guarantee & service'.
Solution
You have not yet flushed the coffee machine (see chapter 'Preparing the
machine for use').
You have used the SENSEO
2200 metres above sea level. This has caused the water in the machine
to start boiling before it has reached the required temperature, which
prevents the machine from functioning properly. Switch the machine off
and no longer use it at altitudes higher than 2200 metres above sea level.
You have not yet flushed the coffee machine. When you use the machine
for the first time, you have to flush it before you start brewing coffee (see
chapter 'Preparing the machine for use').
Make sure that:
the water reservoir has been properly placed;
there is enough water in the water reservoir (i.e. above the q MIN level
if you want to brew 1 cup);
the ambient temperature is not lower than 10 °C. If it is, the machine will
not function properly.
Make sure that there is enough water in the water reservoir for brewing
2 cups of coffee. If the light ring around the 2-cup button qq is out,
there is not enough water in the water reservoir for brewing 2 cups.
Make sure that:
the lid is properly closed (the lever must be properly locked);
the water reservoir has not been filled beyond the MAX level;
the sieve in the centre of the pod holder is not clogged. If it is, unclog the
sieve by holding the pod holder under a running tap. If necessary, you can
use a washing-up brush or a pin to unclog the sieve;
the coffee pod has been put properly in the centre of the pod holder;
the sealing ring has not got stuck under the edge of the water distribution
disc (see figure 1 at the beginning of these instructions for use).
the water drops on the worktop are not the result of placing or
removing the water reservoir or removing used coffee pods.
you do not remove the water reservoir when the coffee machine is
heating up. This may cause water that normally ends up in the water
reservoir to leak out of the machine.
coffee machine at an altitude higher than
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