Troubleshooting - Westinghouse WVG615S User Manual

TROUBLESHOOTING

Faults
If there is a problem with the oven and/or grill, please:
• Check the points listed below before calling for
service. It may be possible to avoid a call by fixing the
problem yourself – and so continue cooking.
• For cooking problems refer to "Dealing with
cooking problems".
NOTE: We may charge for service even in the guarantee
period if your problem is due to the causes listed below.
Data Plate
When you need information, service or spare parts please
be prepared to tell us the:
• Model number
• Serial number
These are shown on the data plate. The data plate is
visible when the oven or grill door is open.
If you need more information, please contact the
Customer Care Centre on 1h300 363 640 (Australia
– Centre is open 8.00am – 5.00pm Monday – Friday
Eastern Standard Time) or 0800 436 245 (New Zealand –
Centre is open 8.00am – 5.00pm Monday – Friday).
If you have a warranty or spare parts enquiry, you should
call the number listed on the back page.
24
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE
Oven or grill • Time of day not set.
not working
• Power not turned on.
• Gas supply turned off or LPG
bottle empty.
• Controls are incorrectly set.
• Household fuse has blown or
power supply is off.
NOTE: If the household fuse continues
to blow, call the Customer Care Centre.
Oven light • Lamp blown or loose in socket.
not working
• Household fuse has blown.
NOTE: If the household fuse continues
to blow, call the Customer Care Centre.
Oven not • Foil or trays on bottom of oven.
heating
• Timer is in "AUTO" mode. (Refer to
enough
timer operating instructions)
• Household fuse has blown.
NOTE: If the household fuse continues
to blow, call the Customer Care Centre.
Oven not • Gas supply turned off or LPG
working bottle empty.
• The oven safety shutdown has
enacted. Reset the controls, wait 90
seconds and then re-start the oven.
NOTE: If safety shutdown persists, call
the Customer Care Centre.
Timer flashing • Power failure or interruption.
on display
NOTE: Reset time of day and any
cooking functions you were using.
(Refer to TIMER operating instructions)
Appliance • Protective oils being removed.
smoking
when first
used
Door cannot • Stirrup not engaged properly.
be replaced
after removal
Excessive heat • Check cooling fan is working by
or feeling for air movement at top of
condensation oven door. If no air movement is
on control detected, call the Customer Care
panel Centre.
or knobs
Hot air • This is normal.
blowing from
above the
door
NOTE: Only authorised personnel should carry out
servicing.