Tesla MODEL Y 2012 Owner's Manual page 230

Troubleshooting Alerts
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with different charge equipment / at different stations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product
manufacturer's provided documentation for troubleshooting tips.
For more information on charging, see
(CP_a078)
Cable blocked - Charge port latch may be frozen
Try using Defrost Car button in Mobile App
The charge port latch cannot unlatch the charge cable, and cold ambient temperature is detected.
To remove any strain on the cable, re-insert the charge cable fully into the charge port inlet. Try again to unlatch the
charge cable.
If the charge cable still cannot be removed, the charge port latch may be frozen.
Press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for approximately 30 - 45 minutes. This
should help thaw any ice on the charge port latch so the charge cable can be removed.
NOTE: Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the climate control settings
in your vehicle's touchscreen will not be as effective.
If the charge cable still cannot be removed, try the manual release cable in your vehicle's trunk.
1. Make sure your vehicle is not actively charging.
◦ Press the charging icon in the bottom menu area of your vehicle touchscreen to display the charging screen.
◦ If necessary, press Stop Charging.
2. Open the rear trunk.
3. Pull the charge port release cable downwards to unlatch the charge cable.
◦ Note: The release cable is located on the left hand side of the rear trunk. It may be recessed within an opening
of the trunk interior trim.
4. Pull the charge cable from the charge port.
For more information on using the manual release cable, see
For more information on charging, see
(CP_a079)
Charge rate reduced - Charge port may be frozen
Try using Defrost Car button in Mobile App
The charge port latch is unable to secure the charge cable in the charge port inlet, and cold ambient temperature is
detected. If the latch is not engaged, AC charging (for example, charging with a Mobile Connector or Wall
Connector) will be limited to 16A and DC Fast Charging / Supercharging will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging, and it will be solid amber if this alert
appears when attempting to DC Fast Charge / Supercharge.
228
Guides. If using other external charging equipment, refer to the
Charging Instructions on page
Manually Releasing Charge Cable on page
Charging Instructions on page
Maps and Navigation on page 129
162.
162.
MODEL Y Owner's Manual
for more
166.