Tesla MODEL Y 2012 Owner's Manual page 229

As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with different charge equipment / at different stations.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's
Owner's Manual at Charging & Adapter Product
manufacturer's provided documentation for troubleshooting tips.
(CP_a058)
Unable to AC charge - Unplug and retry
Or try DC Fast Charging / Supercharging
Your vehicle is unable to AC charge because it has detected one of the following conditions and has tried to charge
too many times without success:
• The charge port is unable to detect whether a charge cable is inserted or detect the type of charge cable
connected.
• Your vehicle is unable to sense a valid pilot control signal coming from the charging station, so it cannot
communicate effectively with the external charging equipment.
• Communication between your vehicle and the external charging equipment has been interrupted.
• The external charging equipment has reported an error that prevents your vehicle from charging.
When this alert is present, there will always be at least one other alert present that identifies a more specific
condition.
For more information and troubleshooting suggestions, it is recommended that you check in your vehicle
touchscreen under Controls > Service > Notifications for other recent alerts that involve charging.
(CP_a066)
Charging equipment not ready
See equipment instructions to start charging
Charging cannot begin because the charging station is communicating to your vehicle that either the external
charging equipment is not ready or charging is not authorized. The control pilot signal that communicates between
the charging station and your vehicle indicates that your vehicle is not allowed to start charging. This could occur
because:
• The charging station is actively delaying charging. For example, this can happen because the station has a
scheduled charging feature activated.
• The charging station requires further activation before the charge session can begin. Some additional
authentication may be needed before the station will start charging your vehicle.
◦ For example: a charging card, a mobile app, or a credit card may be required.
Check the charging station for any instructions that explain the steps necessary to enable charging. For example,
look for a touchscreen terminal, LED status indicators, printed instructions, or a payment interface that might
provide guidance. If you cannot enable charging on the current charging station, try charging the vehicle with
different charging equipment or at a different charging station.
• If the vehicle starts to charge, the issue was likely with the equipment.
• If the vehicle still does not charge, the issue may be with the vehicle.
Consumer Information
Troubleshooting Alerts
Maps and Navigation on page 129
Guides. If using other external charging equipment, refer to the
for more
227