Tesla MODEL 3 2012 Owner's Manual page 243

Try re-inserting the charge cable fully into the charge port inlet.
If your vehicle begins charging and the charge port light pulses green, the charge cable may not have been fully
inserted before. The latch may not have engaged during previous attempts because the cable was not fully inserted.
AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable
connector for any obstructions (use a flashlight as needed). Debris and/or foreign objects in the charge port inlet or
the charge cable connector can prevent you from fully inserting the charge cable. If the cable is not fully inserted,
the charge port latch will not engage.
It is recommended that any debris / foreign objects be removed. Afterward, try re-inserting the cable into the charge
port inlet. AC charging should no longer be limited, and DC Fast Charging / Supercharging should be available.
If you have checked for and cleared any debris or foreign objects, but charging is still limited or your vehicle will not
charge at all, the charge port latch may be frozen. Press the Defrost Car button in your Tesla Mobile App to defrost
your vehicle for approximately 30 - 45 minutes. This should help thaw any ice on the charge port latch so the charge
cable can be properly inserted.
NOTE: Be sure to use Defrost Car in your Mobile App to defrost your vehicle. Adjusting the climate control settings
in your vehicle's touchscreen will not be as effective.
As this alert usually indicates a temporary condition due to cold ambient temperature or a charge port inlet
obstruction, and it does not typically indicate an issue with your vehicle that can be resolved by scheduling service,
it is recommended that you:
• Make sure the charge cable is fully inserted during charging.
• Make sure any charge port inlet obstruction has been removed.
• Press the Defrost Car button in your Tesla Mobile App to defrost your vehicle for approximately 30 - 45 minutes
before trying to charge again.
If the alert remains present, limited AC charging should still be available.
For more information on charging, see
(CP_a101)
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring.
This may be caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an
electrician.
To regain normal charge speed, contact an electrician to inspect the building wiring connection to the Wall
Connector. They should make sure that all wires are properly connected and torqued according to the installation
guide for the Wall Connector.
Wall Connector installation guides can be found here.
(CP_a102)
Unable to charge - Wall connection too hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is
getting too warm, so charging has stopped to protect the wiring and Wall Connector.
Consumer Information
Troubleshooting Alerts
Charging Instructions on page 172.
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