Troubleshooting - Zoom AMS-24 Quicktour

Troubleshooting

Cannot select or use the AMS-24 device
→ Confirm that the AMS-24 has been connected
correctly on the computer.
→ Quit all software that is using the AMS-24. Then,
disconnect and reconnect the USB cable con-
nected to the AMS-24.
→ Connect the AMS-24 directly to a USB port on the
Computer. Do not connect it using a USB hub.
→ When connecting to a Windows computer, install-
ing the dedicated driver can resolve problems
with applications other than DAWs.
→ Reinstall the driver.
The sounds of devices connected to input
jacks are distorted, too quiet or silent
→ When using a condenser mic, set the 48V switch
to ON.
→ Confirm that level indicators are not lighting red. If
they are lighting red, lower their gain knobs.
→ Adjust the gain knobs.
→ Adjust the OUTPUT knobs.
Cannot play or record
→ Confirm that the sound setting of the computer
being used is set to "ZOOM AMS-24".
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Windows is a trademark or registered trademark of Microsoft
®
Mac is a trademark or registered trademark of Apple Inc.
All trademarks and registered trademarks in this document are for identification purposes only and are not intended to infringe
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ZOOM CORPORATION
4-4-3 Kanda-surugadai, Chiyoda-ku, Tokyo 101-0062 Japan
→ Confirm that AMS-24 is set for input and output in
the software being used.
→ Quit all software that is using the AMS-24. Then,
disconnect and reconnect the USB cable con-
nected to the AMS-24.
Playback sound cannot be heard or is quiet
→ Check the connections and volume settings of the
speakers.
→ Adjust the OUTPUT knobs.
Recorded audio is too loud, too quiet or
silent
→ Adjust the gain knobs.
A smartphone or tablet cannot be used
→ Confirm that the external power supply is con-
nected or that batteries are loaded correctly.
→ When using batteries, set the BATTERY switch to
ON.
Sound skips during playback or recording
→ If the audio buffer size of the software being used
can adjusted, increase it.
→ Turn off the automatic sleep function and other
computer power saving settings.
→ Connect the AMS-24 directly to a USB port on the
Computer. Do not connect it using a USB hub.
Corporation.
®
zoomcorp.com
Z2I-4402-01