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4
Troubleshooting
This chapter provides troubleshooting tips, problems, and solutions related to
installations.
Gateway Not Receiving Power
Problem Power cord is not properly plugged in.
Solution Check cord. Make sure it is properly seated at both ends.
Problem Power supply not providing power.
Solution Check power source. If the source has no power, take appropriate
action such as inserting a new fuse or resetting the circuit breaker.
Unable to Log In to the Console Port—No Error Message
Two computers (using terminal-emulation programs) or terminals should be
able to communicate back to back in the same way that the terminal
communicates with the gateway. If this is not possible with your computer or
terminal, the problem is with the terminal or cable and not with the gateway.
Problem No console connection to the gateway.
Solution For information about how to create a console connection, see
Chapter 2, "Connecting the Console Port."
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