Troubleshooting - Nokia 6370 User Manual

• TROUBLESHOOTING

Problem
My phone isn't
charging.
My phone isn't
making/answering
calls.
I can't listen to my
voice messages.
16
Possible cause
Charger and phone are
not properly connected.
Charger is not properly
plugged in.
Battery is not charged.
Poor signal strength
Outside of service area. Change locations until the
You don't have voice
mail service.
You have not set up
your voice mailbox with
your service provider.
You have not saved your
voice mail number in
your phone.
The voice mail number
you have saved is
incorrect.
You have forgotten your
password or are entering
it incorrectly.
[ 160 ]
Possible solution
Check connection between
charger and phone/charger
stand and phone.
Make sure charger is
properly plugged into wall
outlet.
Charge the battery.
Extend whip antenna.
phone displays service
available.
Call your wireless service
provider.
Call your wireless service
provider.
See "Store your voice
mailbox number" on
page 58.
Call your wireless service
provider.
Call your wireless service
provider.