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clareONE Wireless Security and Smart Home Panel User Manual Last modified: 10/21/19 DOC ID - 1871 • Rev 01 • DRAFT 00.07...
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Clare Controls, LLC., except where specifically permitted under US and international copyright law. Trademarks and The clareONE name and logo are trademarks of Clare Controls, patents LLC. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.
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2006/66/EC (battery directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg).
Important information Limitation of liability To the maximum extent permitted by applicable law, in no event will Clare Controls, LLC. be liable for any lost profits or business opportunities, loss of use, business interruption, loss of data, or any other indirect, special, incidental, or consequential damages under any theory of liability, whether based in contract, tort, negligence, product liability, or otherwise.
Introduction The clareONE Wireless Security and Smart Home Panel (CLR-C1-PNL1) is the Clare Controls all in one panel combines a smart home hub with a security panel. The clareONE is a smart home hub featuring customizable home automation and security control, eliminating the need for separate control and customization devices.
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Installation option 1: Desktop Option 1 uses the included kickstand. To desktop mount the panel: 1. Remove the panel’s back plate, exposing the battery. 2. Attach the power supply to the panel. Verify that the battery is plugged in. Note: For other power options, see Power options on page 11.
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3. Attach the panel’s back cover, gently pressing it into place. 4. Press kickstand to the rear of the panel, and then slide the panel down. The stand slides into place, locking to the panel. 5. Plug the opposite end of the power supply into an electrical outlet. The tablet automatically powers up.
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6. Connect the panel stand, and then slide the mount position to change the viewing angle. a. Press the tab in and slide the base to the desired position, locking it into place. Installation option 2: Wall mounted Option 2 uses the included wall mount bracket. Use the included screws and wall mount to mount the panel flush with the wall.
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2. Remove the panel’s back plate, exposing the battery. 3. Attach the power supply to the panel. Verify that the battery is plugged in. 4. Attach the panel’s back cover, gently pressing it into place. clareONE...
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5. Select an outlet or gang box. a. Outlet: Using 4 of the included screws and a power drill, securely attach the bracket to the wall. b. Gang box: Using 2 of the included screws, secure the bracket to the existing gang box.
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To wall mount the panel using a remote 12VDC 3A supply: Note: Pictures to be added. 1. Place the mounting bracket against the wall, ensuring that it is in the desired location and close to an outlet. Select an outlet or gang box. a.
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4. Using 2 of the included screws and a power drill, securely attach the bracket to the wall. 5. Remove the panel’s back plate, exposing the battery. clareONE...
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6. Attach the power supply to the panel. Verify that the battery is plugged in. 7. Attach the panel’s back cover, gently pressing it into place. clareONE...
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8. Press the panel onto the mounting bracket, and then slide the panel down until it locks into place. 9. Plug the opposite end of the power supply into an electrical outlet. The tablet automatically powers up. Note: Do not connect to a receptacle controlled by a switch. clareONE...
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Power supply options Localized power Remote clareONE...
clareONE setup wizard The clareONE panel comes with the ClareHome app pre-installed. Follow the setup wizard to connect to your home’s Wi-Fi and add sensors. To setup the panel: 1. Tap the screen. – or – Press the power button on the front of the panel. The Set Up Wizard displays.
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3. Select your time zone from the drop-down, and then tap Save. Note: ClareHome uses the location of the device for timers and events. 4. Tap the desired network, enter the password, and then tap OK. clareONE...
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5. Tap Ok, and then add your sensors. The sensor management page displays. a. Tap Pair Sensor, and then select a learning method. clareONE...
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b. Tap the sensor type. Learn Mode Tap Learn Mode, and then fault the sensor. The sensor pairs successfully. Manual Entry Tap Manual Entry. clareONE...
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Enter the 7-digit TX ID found on the sensor. iii. Tap Next, and then tap Next. The sensor pairs successfully. clareONE...
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c. Select the sensor’s name. d. Modify the sensor’s configuration as desired. e. Tap Add Sensor and add each sensor to the panel. 6. Tap Next to continue in the Wizard. clareONE...
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7. Configure the users. a. Tap Add User, and then tap the desired user type. Note: The Master User PIN by default is set to 1234. We recommend changing this PIN. Do not forget this PIN, if lost or forgotten, the Master user becomes inaccessible.
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Tap Custom, and then enter the username, then tap Save Name. c. Enter the desired User Passcode, tap Next, and then confirm the passcode. d. Configure each desired user, and then tap Next. clareONE...
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For test descriptions, see System Test on page 81. 9. Add your Z-Wave devices to the panel. a. Tap Start, and then connect to the project using the Clare mobile app. For full device addition and configuration, see the ClareHome App Guide (DOC ID 1750).
clareONE Panel menus Use the following information to understand and navigate the clareONE panel. clareONE menu bar The clareONE panel menu bar options run along the bottom of the screen and features 4 icons with an Emergency button. This menu is available on any screen in the panel, allowing the user easy access to their most important panel features.
clareONE status bar The status bar displays the panel’s current volume, cellular connection, Wi-Fi, battery level, and time. Figure 3: Status bar Figure 4: clareONE status bar Icon Name Description The volume icon indicates the panel’s current volume. Volume The cellular icon indicates the panel’s current cellular status. Cellular The Wi-Fi icon indicates the panel’s current Wi-Fi strength.
clareONE quick settings menu The clareONE quick settings menu allows the user access more detailed information on the date, cellular connection strength, time and time zone, door chime toggle, Alexa toggle, Wi-Fi network name and strength, battery level percentage, volume slider, and screen brightness slider are available in the pull- down.
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To access the quick settings menu: 1. Tap and hold the status bar. 2. Swipe downward. To adjust the volume and brightness level: 1. Tap and slide volume/screen brightness indicator left (decreases volume/brightness) or right (increases volume/brightness). To enable/disable the door chime: 1.
The Security menu badge allows a user to quickly access their ClareHome security control and sensors. At a glance, users see the state of their security system and sensors. Note: Your security account must be created through your Clare Controls dealer. Figure 6: Security clareONE...
Security user management The security panel allows for individual user and duress codes. To create a security user: 1. Tap the Settings icon , and then tap User Settings. 2. Enter your user PIN. 3. Tap User Management. clareONE...
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6. Select a user ID. – or – Tap Custom Name, enter the desired name, and then tap Save. 7. Enter the desired user Passcode, and then tap NEXT. clareONE...
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You are prompted to confirm the Passcode. 8. Tap Next. 9. Select the expiration period, and then tap Save. Notes o The PIN will not work after the sect expiration period. o The expiration periods are 1 hour, 4 hours, 8 hours, 24 hours, 7 days, and unlimited (never expires).
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The user is created successfully. To modify a user: 1. Access User Management. (Settings > User Settings > User Management). 2. Tap the Edit User icon. 3. Select the desired field to edit. 4. Modify each desired field. clareONE...
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To create a duress code: 1. Access User Management. (Settings > User Settings > User Management). 2. Tap Add User, and then tap Duress Code. clareONE...
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3. Enter the desired duress code, then tap Next. You are prompted to confirm the code again. 4. Tap Next. clareONE...
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5. Select the expiration period, and then tap Save. Notes o The PIN will not work after the sect expiration period. o The expiration periods are 1 hour, 4 hours, 8 hours, 24 hours, 7 days, and unlimited (never expires). The duress code is created successfully.
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To remove a security user or duress code: 1. Access User Management. (Settings > User Settings > User Management). 2. Tap the Delete icon next to the desired user/duress. 3. Tap Delete, and then tap Confirm. clareONE...
Operating security The security panel allows the user to arm the panel in stay mode, arm the panel in away mode, disarm the panel, and contact an emergency service. To arm the panel: 1. Tap the Security Badge icon 2. Tap Arm Away. –...
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Notes o When selecting Arm Stay, the user has the option to instantly arm the panel. o When arming the alarm, you are given a default time of 30 seconds. If more time is needed, tap Add 30 Seconds. o Tap Cancel to stop the arming process, this requires a user PIN. 3.
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To bypass a zone: Note: If a zone (sensor) is faulted (open), the panel cannot be armed until the zone is either no longer faulted, or the zone is bypassed. 1. Tap the Security Badge icon 2. Select an arming method (Arm Stay or Arm Away). 3.
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2. Tap the Silent arm On/Off button. 3. Tap the desired arming method. 4. The panel continues to arm silently. Note: During a silent arm, the panel adds additional time and does not have a audible countdown (no beeps). clareONE...
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To disarm the panel: 1. Tap the Security Badge icon 2. Tap Disarm. 3. Enter the PIN. clareONE...
Favorites The Favorites page allows the user to add frequently used devices and Scene tiles to the panel. Figure 7: Favorites Notes • When there are no favorites added to the page, only 1 row displays. Once an icon is added to the last space in a row, another row is added. •...
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To add a tile to favorite: 1. Tap an empty tile, and then tap the plus icon. 2. Tap the desired category. clareONE...
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3. Tap the plus icon next to the desired device/Scene. The icon is added to the screen. clareONE...
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To remove a tile from favorite: 1. Tap and hold the desired icon. 2. Tap Yes. clareONE...
Activity The Activity page displays a list of your security events. This list includes the time and state or action of the panel (armed, disarmed, troubled, and faulted). Note: If the project has a camera, snapshots are provided. Figure 8: Activity Figure 9: clareONE activity icons Icon Name...
Setting options The below items are setting options the user can view and modify. Speaker The Speaker page allows the user to adjust the clareONE panel’s volume. Figure 11: Speaker To adjust the speaker settings: 1. Tap Settings, and then tap Speaker. 2.
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Display The Display page allows the user access to adjust the screen brightness. Figure 12: Display Display settings Display Timeout: This setting allows the user to adjust the length of time before the screen times out. Button LED: This setting allows the user to adjust the LED on the front of the panel.
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Figure 13: User Settings For full User Settings, see User Settings on page 50. Installer Settings The Installer Settings page host a sub menu of advanced user settings. Note: The Installer Settings page can only be access with the Installer PIN. Figure 14: Installer Settings For full Installer Settings, see Installer Settings on page 70.
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About The About page displays panel specific information including the firmware and hardware versions. Figure 15: About clareONE...
User Settings The User Settings page is a sub-menu of Settings. The User Settings page host settings for the master user. This page allows access to User Management, Wi- Fi management, Time Zone Settings, Security and Arming, Sensor Management, Restart, and Shutdown. Note: The Master PIN is required to access this menu.
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User Management The User Management page allows the user to add, modify, and remove panel users. Figure 17: User Management To add a user: 1. Tap the Settings icon , and then tap User Management. 2. Tap Add User. clareONE...
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3. Select User (there are 3 user types). User types Master: The master user has access to all User Settings and is set by default. A second master user cannot be added. Duress Code: A user code that sends an emergency alert to the monitored central call station.
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– or – Tap Custom Name, enter the desired name, and then tap Next. 5. Enter a user passcode, and then tap Next. clareONE...
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6. Confirm the passcode, and then tap Next. 7. Select the expiration date. (1 hour, 4 hours, 8 hours, 24 hours, 7 days, or unlimited) 8. Tap Save. clareONE...
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To create a duress code: 1. Tap the Settings icon , and then tap User Management. 2. Tap Add User. 3. Select Duress (there are 3 user types). User types Master: The master user has access to all User Settings and is set by default.
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4. Enter the duress passcode, and then tap Next. 5. Confirm the passcode, and then tap Next. 6. Select the expiration date. (1 hour, 4 hours, 8 hours, 24 hours, 7 days, or unlimited) 7. Tap Save. clareONE...
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To modify a user/duress code: 1. Access User Management. (Settings > User Settings > User Management). 2. Tap the Edit User icon. 3. Select the desired field to edit. clareONE...
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To remove a user: 1. Access User Management. (Settings > User Settings > User Management). 2. Tap the Delete icon next to the desired user/duress. 3. Confirm by tapping Delete. clareONE...
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The panel is now on the desired Wi-Fi network. To set the panel to AP Mode: AP Mode allows the user to set their panel in AP mode to use the Clare Controls Install Assist pp. Once turned on, the user sees the panel’s broadcasted network and a randomized passcode.
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3. Tap AP Mode, and then tap ON. The panel is now in Ap mode. Time Zone The Time Zone page allows the user access to time zone selection. Figure 19: Time Zone To select a time zone: 1. Tap Settings, and then tap User Settings. clareONE...
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2. Tap Time Zone, and then tap the Select Time Zone drop-down. 3. Scroll up or down to set the desired zone, and then tap Save. Security & Arming The Security & Arming page allows the user to modify their desired security settings.
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Security & Arming settings Secure Arming: When enabled this setting requires that the user enter a PIN to arm the security panel. Transmission Delay: The time in seconds that the panel waits if an alarm is triggered before sending a transmission to the security central station. Exit Delay: The amount of time in seconds the panel waits for a user to exit the building before arming.
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Sensor Management The Sensor Management page allows the user to add, modify, and remove panel sensors. Figure 21: Sensor Management To add a sensor: 1. Tap Settings, and then tap User Settings. 2. Tap Sensor Management, and then tap Add Sensor. clareONE...
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3. Select Learn Mode. 4. Select the type of sensor. clareONE...
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5. Trip the physical sensor. For example, move the door sensor’s pieces away from each other. 6. Select a name for the sensor, and the configure any desired sensor features. 7. Tap View Sensors to see the sensor in the list. –...
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To modify the sensor: 1. Access Sensor Management. (Settings > User Settings > Sensor Management). 2. Tap the Edit Sensor icon. 3. Select the desired field to edit. clareONE...
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To remove a sensor: 1. Access Sensor Management. (Settings > User Settings > Sensor Management). 2. Tap the Delete icon next to the desired sensor. 3. Confirm by tapping Delete. clareONE...
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To create the Cross-Zone Group: Cross Zoning links 2 or more sensors together. If one of the sensors is tripped, and another sensor in that cross zone is tripped within the set time in this field, an alarm is sent Note: This is an advanced feature.
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3. Scroll down to view Cross-Zone, and then tap Enabled. Restart The Restart page allows the user to restart the clareONE panel. Note: During the restart, the panel is not functional. Alarms and sensors are not active. Figure 22: Restart To restart the panel: 1.
To restart the panel after a shutdown: 1. Disconnect the panel’s battery, and then unplug the power supply. 2. Reconnect the battery, and then restore the power supply. The panel restarts. Installer Settings The Installer Settings page is a sub-menu of Settings. The Installer Settings page host settings for installers.
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The panel is now on the desired Wi-Fi network. To set the panel to AP Mode: AP Mode allows the installer to set their panel in AP mode to use the Clare Controls Install Assist pp. Once turned on, the user sees the panel’s broadcasted network and a randomized passcode.
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3. Tap AP Mode, and then tap ON. The panel is now in Ap mode. Time Zone The Time Zone page allows the installer access to time zone selection. Figure 26: Time Zone To select a time zone: 1. Tap Settings, and then tap Installer Settings. clareONE...
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2. Tap Time Zone, and then tap the Select Time Zone drop-down. 3. Scroll up or down to set the desired zone, and then tap Save. Security & Arming The Security & Arming page allows the installer to modify their desired security settings.
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Security & Arming settings Secure Arming: When enabled this setting requires that the user enter a PIN to arm the security panel. Transmission Delay: The time in seconds that the panel waits if an alarm is triggered before sending a transmission to the security central station. Exit Delay: The amount of time in seconds the panel waits for a user to exit the building before arming.
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Sensor Management The Sensor Management page allows the installer to add, modify, and remove panel sensors. Figure 28: Sensor Management To add a sensor: 1. Tap Settings, and then tap Installer Settings. 2. Tap Add Sensor. clareONE...
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3. Select the type of sensor. 4. Tap Learn Mode. clareONE...
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5. Trip the physical sensor. For example, move the door sensor’s pieces away from each other. 6. Tap View Sensors to see the sensor in the list. – or – Tap Add Sensor to add another sensor. To modify the sensor: 1.
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2. Tap the Edit Sensor icon. 3. Select the desired field to edit. To remove a sensor: 1. Access Sensor Management. (Settings > Installer Settings > Sensor Management). 2. Tap the Delete icon next to the sensor. clareONE...
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3. Confirm by tapping Delete. To create the Cross-Zone Group: Cross Zoning links 2 or more sensors together. If one of the sensors is tripped, and another sensor in that cross zone is tripped within the set time in this field, an alarm is sent.
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2. Tap the Edit Sensor icon. 3. Scroll down to view Cross-Zone, and then tap Enabled. Restart The Restart page allows the installer to restart the clareONE panel. Note: During the restart, the panel is not functional. Alarms and sensors are not active.
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To restart the panel: 1. Tap Settings, then tap Installer Settings. 2. Enter the User/Installer PIN. 3. Tap Restart, the confirm by tapping Restart Now. Shutdown - TBD The Shutdown page allows the installer to turn the panel off. Figure 30: Shutdown Insert image here To shut down the panel: 1.
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Cellular Test The Cellular Test page displays the panel’s current cellular information. Figure 32: Cellular Test Sensor Test The Sensor Test page allows the user to check each sensor on their system. Triggering the sensor verifies that the sensor is currently communicating with the panel.
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Siren Test The Siren Test page allows the user to check that a siren is working. Figure 34: Siren Test Touchscreen The Touchscreen page allows the user to verify that all panel display areas are touch sensitive. Note: To exit the touchscreen test, tap the same spot multiple times. Figure 35: Touchscreen clareONE...
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WiFi Test The WiFi Test page allows the user to see their connected Wi-Fi and its status. Note: This test may take up to 60 seconds. Figure 36: WiFi Test Factory Reset This feature allows the user to default the panel. Note: When performing a factory reset, the panel loses all configured zones and users.
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Demo Mode The mode allows the user to see a working demo of the panel. The user can add and remove favorite tiles, manage security, and see events. Figure 38: Demo Mode To enter Demo Mode: 1. Tap Settings, then tap Installer Settings. 2.
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To exit Demo Mode: 1. Swipe the top bar downward. 2. Tap Exit Demo Mode. The panel restarts. Check for Updates The feature allows the user the ability to check for panel updates. This is used then an update has been dismissed or if the user is unsure of their current panel firmware.
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To check for updates: 1. Tap Settings, then tap Installer Settings. 2. Enter the Installer PIN as prompted. 3. Tap Check for Updates. Note: If the panel is up to date you are not prompted to update. clareONE...
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4. Tap Update Now. The update process begins. clareONE...
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5. Once completed, leave update complete screen. Tap Settings or the desired page. clareONE...
Emergency The Emergency button is always available on the Menu bar. This button gives the user instant access to their emergency options. Use this button to contact the monitored central call station for an emergency. Figure 40: Emergency options Pressing the button takes the user to the Emergency screen, show in Figure 41: Emergency options.
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Call Auxiliary This button calls the monitored alarm station with an auxiliary emergency. Once pressed, it dials for the user. When the station answers, the screen changes, and the user can communicate with them through 2-way voice. Note: When the station is called using a silent alarm, 2-way communication is not available.
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Call Police This button calls the monitored alarm station with a police emergency. Once pressed, it dials for the user. When station answers, the screen changes, and the user can communicate with them through 2-way voice. Note: When the station is called using a silent alarm, 2-way communication is not available.
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Fire Alarm This button calls the monitored alarm station with a fire emergency. Figure 46: Emergency Police call clareONE...
Glossary Term Definition Bypass A state used to arm the security system when a zone (sensor) is faulted (open). Duress code A code that sends an emergency alert to the monitored central call station. Cross zone This settings links 2 or more sensors together. If one of the sensors is tripped, and another sensor in that cross zone is tripped within the set time in this field, an alarm is sent.
Appendices Sensor installations and specifications A list of clareONE sensor installation and specifications are included as follows: • clareONE Keyfob Setup Sheet • clareONE Door/Window Sensor Installation Sheet • clareONE PIR Motion Sensor Installation Sheet clareONE...
clareONE Keyfob Setup Sheet Part number: clareONE Keyfob (CLR-C1-KF) Description The clareONE Keyfob is a battery operated wireless handheld alarm sensor. When a button is pressed, the associated alarm is sent to the clareONE panel. Notes • The keyfob requires that each button is programed with the desired alarm call (police, fire, auxiliary, and silent).
SOS: When tapping this button twice within 3 seconds, the keyfob sends a panic notification to the alarm monitoring station. To setup the keyfob: 1. Access the clareONE panel’s settings menu. 2. Tap User Settings or Installer Settings, and then enter the PIN code as prompted. Note: The user and Installer PIN codes are set to a default number until changed.
clareONE Door/Window Sensor Installation Sheet Part number: clareONE Door/Window Sensor, White (CLR-C1-DW-W) clareONE Door/Window Sensor, Brown (CLR-C1-DW-B) Description The clareONE Door/Window Sensor is a magnetic sensor device designed to fit seamlessly alongside a door frame or windowsill. When the door or window are opened, the magnetic contact is disrupted, and the sensor transmits an alarm notification to the clareONE panel.
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Note: The sensor and magnet must be within .25 inch of each other on final installation. For gap range see, Table 1: Sensor and magnet gap range on page 101. 2. Remove the sensor’s battery pull tab. 3. Adhere sensor to the wall using the provided screws or adhesive. Note: The sensor should be attached to the unmoving part of the closure.
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Sensor Management on page 75. 6. Once added, test the sensor. Look at the clareONE panel, and then open the door/window. Notice that the added sensor displays faulted. Note: Testing all sensors to the alarm monitoring station is strongly advised. Figure 47: Sensor and magnet axis TBD.
clareONE PIR Motion Sensor Installation Sheet Part number: clareONE PIR Motion Sensor (CLR-C1-MOT) Description The clareONE PIR Motion Sensor is designed to fit seamlessly in the corner or the room or alongside a wall/door. When the PIR senses motion it transmits an alarm notification to the clareONE panel.
3. Adhere sensor to the wall using the provided screws or adhesive. Screws a. Gently remove the back plate from the sensor. b. Remove the circuit board, keeping the bug foam snug around the sensing element. c. Punch out the screw mounting holes. d.
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Detection length Default: 32.80 ft. (10 m) Optional: 19.68 ft. (6 m) Detection angle 90 degree Transmitted Tamper indications Low battery Pin function Sensitivity (2 stops) TBD Pet immunity (2 stops) TBD Test button Pairing, 2-minute test mode for motion Battery type CR123A (1300mAh) Battery life...
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