Standard Limited Warranty - CPI LD Series User Manual

Standard Limited Warranty – CPI-Branded Hardware Products
Chatsworth Products, Inc. (CPI) warrants all CPI-branded hardware products (LS-Series
Uninterruptible Power Supplies) to be free from defects in material and/or workmanship (CPI's Standard
Limited Warranty) for a period of three (3) years (USA & Canada) and one (1) year
(outside USA & Canada) following the date of purchase (the Original Warranty Period).
The customer must contact CPI in writing or by oral communication confirmed in writing within the
Original Warranty Period to report a product that the customer claims is defective. CPI reserves the
sole and absolute right to determine whether or not the product or any part thereof is defective. In the
event a product (or any part thereof) is determined by CPI to be defective (an Accepted Claim), CPI will
provide a re-manufactured or replacement product or part (the Replacement Product) at no cost to the
customer and issue a Return Material Authorization (RMA) number.
In the case of an Accepted Claim, the customer shall be responsible for shipping back the defective
product to CPI under the provided RMA number within 30 days. Any exceptions to this return policy
must be authorized by CPI in writing in advance. Freight charges for the return shipment of the
defective product for an Accepted Claim shall be borne by the customer, unless the defect is
reported by the customer to CPI in writing within the first 30 days following the customer's receipt of
the original product. Any Replacement Product that has been provided under an Accepted Claim will be
subject to CPI's Standard Limited Warranty for the remaining Warranty Period applicable to the original
product or 90 days following the date of replacement, whichever occurs later.
CPI's Standard Limited Warranty and Extended Limited Warranty do not extend to CPI-branded
hardware products that have been subjected to abuse, misuse, neglect, accident, improper use, or
improper installation, operation, repair and maintenance (except to the extent provided by CPI
authorized personnel), nor to products that have been altered or modified in any way by anyone other
than CPI authorized personnel, in which case CPI's Standard Limited Warranty or Extended Limited
Warranty shall be null and void. In no event will CPI be liable for consequential damages, for loss,
damage or expense directly or indirectly arising from the use of any of its branded products, for any
inability to use materials or from any other cause.
THESE LIMITED WARRANTY PROVISIONS ARE THE EXCLUSIVE WARRANTIES FOR ANY CPI-
BRANDED HARDWARE PRODUCTS AND SET FORTH THE EXCLUSIVE REMEDIES AND
PROCEDURES FOR CLAIMS UNDER CPI'S STANDARD LIMITED WARRANTY AND EXTENDED
LIMITED WARRANTY.
CPI'S STANDARD LIMITED WARRANTY AND EXTENDED LIMITED WARRANTY APPLY TO
CPI-BRANDED HARDWARE PRODUCTS ONLY.
DISCLAIMER OF WARRANTY: EXCEPT AS EXPRESSLY SET FORTH HEREIN, CPI MAKES NO
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY
WARRANTIES OF FITNESS FOR A PARTICULAR USE OR PURPOSE, MERCHANTABILITY, OR
NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS.
CPI User Manual for Lithium Ion Online UPS 04/22v.1 Page 29