Obtaining Service - CPI LD Series User Manual

OBTAINING SERVICE

If the UPS requires Service:
1. Use the TROUBLESHOOTING section in this manual to eliminate obvious causes.
2. Verify there are no circuit breakers tripped.
3. Call CPI Technical Support at 800-834-4969. Technical support inquiries can also be made at
techsupport@chatsworth.com. Please have the following information available BEFORE calling
the Technical Support Department:
• Ship to address
• The serial number of the unit.
• Where and when the unit was purchased.
• All of the model information about your UPS.
• Any information on the failure, including LED's that may or may not be illuminated.
• A description of the protected equipment, including model numbers if possible.
4. Technical Support will ask you for the above information and, if possible, help solve your problem
over the phone. In the event that the unit requires factory service, the technician will issue you a
Return Material Authorization number (RMA).
RETURNS AND REPAIRS
No products or part thereof shall be returned to CPI unless the customer first obtains a Return
Material Authorization (RMA) Number from a CPI customer service representative. This number must
appear clearly and prominently on all shipping containers. Containers without the labels will not be ac-
cepted.
If you are returning the UPS to CPI for service, please follow these procedures:
1. Pack the UPS in its original packaging. If the original packaging is no longer available, ask the
Technical Support Technician about obtaining a replacement set of packaging material. It is
important to pack the UPS properly in order to avoid damage in transit.
*Never use Styrofoam beads for a packing material.
2. Mark the RMA number on the outside of all packages. CPI cannot accept any package without
the RMA number noted on the outside of the boxes.
3. Return the UPS by an insured, prepaid carrier to the address provided by the Technician.
4. Refer to the Warranty statements in this manual for additional details on items covered.
RMA expires 30 Days after issuance!
CPI User Manual for Lithium Ion Online UPS 04/22v.1 Page 28