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TROUBLESHOOTING GUIDE
Problems
You mistakenly
put the rice and
●Putting rice and water directly into the Main Body may cause a malfunction. Contact the store
where you purchased the product.
water directly into
the Main Body
There's a resinous
●When you use this Rice Cooker for the first time, there will be a resinous smell, such as that of
odor, such as that
plastic, but the odor will lessen as you use the Rice Cooker. If you are concerned about the odor,
please see pg. 19 "IF THERE IS AN ODOR" .
of plastic
OTHER
The estimated time
until cooking
●When pots of rice are cooked consecutively, the estimated time will not be displayed until the Main
completion is not
Body cools down, but the rice cooking will start. This is not a malfunction.
displayed
There is rust
colored dirt on the
●If rice residue is stuck on the Outer Lid or the Inner Lid Set and has discolored, clean it.
inside of the Outer
→ pg. 20
Lid or the Inner
Lid Set
ERROR DISPLAYS AND THEIR MEANINGS
If the countermeasures listed below do not solve the problem, contact the store where you purchased the Rice Cooker.
Panel Display
●The temperature of the Lid Sensor or the Center Sensor is too high.
→ Press the KEEP WARM/CANCEL button and open the Outer Lid for more than 35 minutes and
allow the interior to cool down. (Be careful not to burn yourself.) To cool faster, see pg. 9.
●If the Display shows a blinking , set the time. → pg. 7
is blinking
If rice is cooked while the Display shows a blinking (without first setting the time), the current
time will not be shown during the cooking or keep warm process.
The Display turns off
Error
●The built-in lithium battery is dead.
when the Power Plug
When the lithium battery is dead, the Display will turn off and stored memories (current time, menu
Display
is unplugged from
selection, and Keep Warm settings) will be erased if the Power Plug is unplugged from the
the electrical outlet
electrical outlet. However, if the Power Plug is plugged back into the electrical outlet and the clock
or the Appliance Plug
is set, the Rice Cooker will function normally. Please contact the store where you purchased the
is removed from the
Rice Cooker to have the Lithium Battery replaced (a fee will be charged for the replacement).
Plug Receptacle
Odd Display
●Unplug the Power Cord and plug it in again.
●Indicates malfunction.
→ Please contact the store where you purchased the Rice Cooker.
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( cont. )
Possible Causes/Solutions
Cause
(Points to check)
IF THE FOLLOWING OCCUR
Depending on the region or environment, the Keep Warm temperature may lower, and this can cause foul odors in the
rice. If the Keep Warm temperature rises, this can cause the rice to change color or become dry. If the rice smells,
changes color or becomes dry, try changing the Keep Warm temperature settings as follows.
●REGULAR KEEP WARM and EXTENDED KEEP WARM will change at the same time.
■ How to Change the Keep Warm Temperature Settings
1
Set the Inner Cooking Pan and plug in the Power Cord.
→ See step 4 under "BASIC COOKING STEPS" on pg. 8
2
Press and hold the
button for 3
seconds or longer.
3
Press the
or
to set the temperature.
If you press the
, the setting changes in the direction of the
the setting changes in the direction of the
−3 −2 −1 0 1 2 3
Range of Keep Warm
Temperature changes
Low
If you are worried about odors in the rice, select [1] − [3] to increase the Keep Warm temperature.
If you are worried about changes in color or dryness in the rice, select [−1] − [−3] to decrease the
Keep Warm temperature.
4
Press the
button.
NOTE
●
Settings cannot be changed during Cooking, Reheating, Regular Keep Warm, Extended Keep Warm or Timer Cooking.
●
If you are unable to successfully complete the operation the first time, start again from Step .
●Once you change the setting, that setting will be saved even if you unplug the Power Plug or the Appliance Plug.
●If 15 seconds or more elapse without any action while you are changing the setting, the display will revert to the current time
and the setting will not be changed.
If there is no improvement after you change the Keep Warm temperature setting, return it to the original setting, as the
changed setting may cause odors, color changes or dryness.
REPLACEMENT PARTS
●Please replace damaged parts for optimum performance.
●When replacing parts, please check the model number and
the parts name beforehand, then contact the store where
you purchased the Rice Cooker.
When you are concerned about foul odors,
color changes or dryness in the rice ...
Change the Keep Warm temperature.
You will hear 3 beeps
Press and hold
and the current
for 3 seconds or
setting will blink.
longer.
(Default setting is "0".)
. If you press the
,
.
Default setting
High
After the beeps, the
The setting is saved when
the setting stops blinking
display returns to
and you hear 3 beeps.
the current time.
1
Part Name
1.0 L model
Inner Lid Set
1.8 L model
1.0 L model
Inner Cooking Pan
1.8 L model
Spatula
Spatula Holder
Measuring Cup
The current time
is displayed.
Part Number
C238-WH
C239-WH
B613-6B
B614-6B
SHAKN-6B
BE772051L-00
615784-00
25
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