Prism Hardscapes Ovale Series Installation, Operation & Maintenance Manual page 12

Improper Air/Fuel
Mixture
BURNER FLAME IS TOO HIGH OR TOO LOW
Possible Cause
Incorrect Gas Supply
Pressure
Blocked burner ports
or burner orifice
Improper Orifice Size
UNIT PRODUCING UNWANTED ODORS
Possible Cause
Gas Leak
BATTERY IGINITION
Possible Cause
Dead Battery
Not Lighting
COLOR FADING
Possible Cause
Exposure
Remove any foreign items or other combustible materials from unit & check for
Propane Gas Units: Inspect propane tank and hose, one or both may need to be
Clear burner ports and orifice of foreign particles or debris and wipe clean.
Verify burner orifice is the proper size for the fuel being used. Consult with factory by
emailing tech-support@prismhardscapes.com.
DO NOT OPERATE -but leave gas source on/open (the gas should be flowing through
the hose up to the igniter valve). Inspect hose(s), check for any leaks at all
connections and fittings by using soapy water, checking for bubbles. If leak is found,
turn off gas immediately and contact support for replacement component(s).
If no leak is found, inspect propane tank for damage or defect; tank may need to be
If you do not hear the igniter sparking or producing a spark test/change the require
Igniter: check igniter probe wire connection behind battery housing. (if faulty call
Concrete Units: Purchase cement sealer at your local brick and mortar retailer and
apply a coat to concrete areas every year.
proper orifice sizing.
How to Fix
refilled or replaced.
How to Fix
replaced.
How to Fix
AA battery.
Igniter: check battery.
support, 951-600-1123)
Fuel: check fuel source/hose.
How to Fix