Section 5: Troubleshooting - Prism Hardscapes Ovale Series Installation, Operation & Maintenance Manual

Section 5
Refer to the section below according to issue and gas source.
BURNER WILL NOT LIGHT
Possible Cause
Air in Gas Line
Debris in Gas Line
Improper Gas
Pressure
BURNER WILL NOT STAY LIT
Possible Cause
Improper Gas
Pressure
Improperly Applied
Fire Media
NOISE
Note: Only use propane gas hose supplied by the manufacturer as they have been tested for noise.
Possible Cause
Gas Hose
Restrictions
Excessive Gas Flow
UNIT IS SMOKING
Possible Cause
Poor Fuel Quality
Excessive Flame
Blockage
If newly installed, it may take several attempts to purge air from line.
Confirm gas line is clear and free of obstruction (insulation, dirt, excess pipe sealer,
water, etc.). Clearing line of debris may require help from a professional.
Check if tank is low or empty, may need to refill or replace.
Check if tank is low or empty, may need to be refilled or replaced.
Media may be too dense; media will need to be reduced and evenly spread.
Remove any tight bends or kinks in gas supply hose.
Check gas regulator and reset if not within factory recommendations (Refer to the
subsection for your gas type in Section 3).
Propane Gas Units: Inspect propane tank and hose, one or both may need to be
Separate and spread media (rocks or glass) evenly to allow flames to spread and
Troubleshooting
How to Fix
How to Fix
How to Fix
How to Fix
refilled or replaced.
pass-through media more evenly.