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Troubleshooting Tips ...
Save time and money! Review the charts on the following pages first and you may not need to schedule service. Check out
self-help videos and FAQ at cafeappliances.com/support.
Problem
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Surface units do not
work properly
Surface unit stops
glowing when turned to
a lower setting
Scratches (may appear
as cracks) on cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted to the
surface
Pitting (or indentation)
of the cooktop
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Food does not bake
properly
28
Possible Cause
Improper cookware being used.
In some areas, the power (voltage) may be
low.
A fuse in your home may be blown or the
circuit breaker tripped.
Cooktop controls improperly set.
The unit is still on and hot.
Incorrect cleaning methods being used.
Cookware with rough bottoms being used or
coarse particles (salt or sand) were between
the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored
cooktop.
Hot cooktop came into contact with plastic
placed on the hot cooktop.
Hot sugar mixture spilled on the cooktop.
Your new oven has a different cooking system
from your old oven and therefore may cook
differently than your old oven.
Oven controls improperly set.
Rack position is incorrect or rack is not level.
Incorrect cookware or cookware of improper
size being used.
The probe is plugged into the outlet in the
oven.
Oven temperature needs adjustment.
Ingredient substitution
Before you call for service
What To Do
Use pans which are flat and match the diameter of
the surface unit selected.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the
surface unit you are using.
This is normal.
Scratches are not removable. Tiny scratches will
become less visible in time as a result of cleaning.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms of
cookware are clean before use, and use cookware
with smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
See the Glass surface—potential for permanent
damage section in the Cleaning the glass cooktop
section.
Call a qualified technician for replacement.
For the first few uses, follow your recipe times
and temperatures carefully. If you still think your
new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking
preference. NOTE: This adjustment affects Bake,
and Convection Bake temperatures; it will not
affect Convection Roast, Broil or Clean.
See the Cooking Modes section.
See the Cooking Modes section and Cooking
Guide.
See the Cookware section.
Unplug and remove the probe from the oven.
See the Special Features section.
Substituting ingredients can change the recipe
outcome.
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