Troubleshooting Tips - Cafe CHP95362M3SS Owner's Manual

Troubleshooting Tips ... Before you schedule service
Save time and money! Review the charts on the following pages first and you may not need to schedule service. If an
error occurs in the control operation, a fault code will flash in the display. Record the error code and schedule service.
Check out self-help videos and FAQ at cafeappliances.com/support.
Problem Possible Cause
Surface elements will not Improper cookware being used.
maintain a rolling boil or
cooking is slow
Surface elements do not Cooktop controls improperly set.
work properly
Power arc ON indicator Wrong pan type.
blinking
Pan is too small.
Pan not positioned correctly.
+, -, or control lock pads have been touched before an
element is turned on.
Scratches on cooktop Incorrect cleaning methods being used.
glass surface
Cookware with rough bottoms being used or coarse particles
(salt or sand) were between the cookware and the surface of the
cooktop. Cookware has been slid across the cooktop surface.
Areas of discoloration on Food spillovers not cleaned before next use.
the cooktop
Hot surface on a model with a light-colored glass cooktop.
Plastic melted to the Hot cooktop came into contact with plastic placed on the
surface hot cooktop.
Pitting (or indentation) of Hot sugar mixture spilled on the cooktop.
the cooktop
Unresponsive keypad Keypad is dirty.
A fuse in your home may be blown or the circuit breaker
tripped.
Pan detection/sizing not Improper cookware being used.
working properly
Pan is improperly placed.
Cooktop control improperly set.
Noise Sounds you may hear: Buzzing, whistling and humming.
Precision Cooking button There is no precision cooking device paired, so you are unable
beeps error tone when to start a precision cooking mode.
pressed one time
Probe actual temperature Electrical noise is impacting the signal.
is not stable while
charger is inserted
My sous vide probe Existing precision probes are not compatible with new
JXSOUSV1 won't pair precision features.
My precision probe is not The pot size, pot set-up, and/or burner size you are using may
accurately maintaining be unsuitable to hold low temperatures.
low temperatures
Pan won't pair or activate Tapping force is too light.
when tapping handle
Battery in pan is low or dead.
Using different pan hardware.
Experiencing Old unit or pan software.
performance or minor
technical issues
including seeing 20F or
100F as set temperature
The unit cancelled my Battery in device is low or dead.
precision cooking mode
Old unit or pan software.
Your precision cooking device has gone out of range.
Your precision cooking device had a computation malfunction.
The unit lost communication with your precision cooking device.
Some cooking techniques and set temperatures in combination
may trigger a fault in the temperature sensing algorithm.
49-2000978 Rev. 1
What To Do
Use pans that are recommended for induction, have flat bottoms and
match the size of the surface element.
Check to be sure the correct control is set for the surface element you
are using.
Use a magnet to check that cookware is induction compatible.
element. See the Using the correct size cookware section.
Center the pan in the cooking ring.
See the Operating the Cooking Elements section.
Use recommended cleaning procedures. See the Cleaning the glass
cooktop section.
To avoid scratches, use the recommended cleaning procedures. Make
sure bottoms of cookware are clean before use, and use cookware with
smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored when it is hot. This is
temporary and will disappear as the glass cools.
See the Glass surface – potential for permanent damage section in the
Cleaning the glass cooktop section.
Call a qualified technician for replacement.
Clean the keypad.
Replace the fuse or reset the circuit breaker.
Use a flat induction capable pan that meets the minimum size for the
element being used. See the Using The Correct Size Cookware section.
Make sure the pan is centered on the corresponding surface element.
Check to see that the control is set properly.
These sounds are normal. See Cooking Noise section.
Connect a precision cooking device.
Probe should be charged before cooking. Do not leave probe plugged in
while cooking.
Connect a model compatible precision probe.
Remove the lid, use a larger diameter pot, or use a smaller burner.
Please keep your unit connected and install upcoming updates to improve
performance.
Double tap the pan with firm taps (or knock) on the black plastic endcap.
Replace AAA battery, installing with positive end out of handle.
Check that your pan has a black endcap that unscrews from the end of the
handle. Pans with an oval module reading "Hestan Cue
Café appliances.
Connect your unit to the SmartHQ app and update unit software. Connect
your unit and pan to the Hestan Smart Cooking app and update pan
software.
Replace AAA battery in pan, or charge probe.
Connect your unit to the SmartHQ app and update unit software. Connect
your unit and pan to the Hestan Smart Cooking app and update pan
software.
This could indicate a problem with the device. If the problem persists,
please contact the device manufacturer.
This could indicate a problem with the device or the unit. If the problem
persists, please contact the device or unit manufacturer.
Re-start the precision cooking mode and if problem persists under the
same conditions but is not consistent in other use cases, contact the unit
manufacturer.
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