External Device Connection Issues; Apps; Media Files; Voice Service Issues - Toshiba 43C350KN Owner's Manual

External Device Connection Issues

When the TV has difficulties with external device connection, these
solutions may help resolve the problem.
The Problem
・
Check whether the connection between the
I have connected
external device and your TV is correct.
an external source
to my TV but I get
・
Make sure you have made the correct selection
no picture and/or
of input source.
sound.
・
If there is no signal occasionally, unplug cable
from TV and re-plug after 60 seconds.
・
If there is always no signal, or the signal cannot
be restored after plugging and unplugging, you
The cable box is
can try
no signal or weak
& CEC > HDMI Format, to confirm whether the
signal.
signal can be recognised.
・
Change to another HDMI port.
・
Change to another HDMI cable.
・
Check whether ARC is selected at
Settings > Sound > Speakers > Audio Output.
If not, you need to check whether the external
power amplifier device is connected to the
ARC/eARC port or optical port of the TV.
・
>
Digital Audio Output. You can try to select
There is no sound.
PCM, Dolby Digital, or Dolby Digital Plus.
・
Whether the power amplifier device port is
connected correctly.
・
If you select HDMI as input, you can try
Settings > System > HDMI & CEC > HDMI
Format.
・
Confirm that TV still has power and is operational.
・
Change the new batteries in the remote control.
The remote
・
Check if the batteries are correctly installed.
control does not
work.
・
If some buttons don't work, but the volume
buttons can work normally, it seems there is a
problem with the application.
・
Keyboards connected via USB or Bluetooth technology may not be
usable with some Apps.
Troubleshooting
Possible Solutions
Settings > System > HDMI
>
>
Settings > Sound > Speakers >

Apps

When some apps aren't playing, this may help resolve the problem.
The Problem
・
Netflix cannot be
・
played.

Media Files

When files aren't playing, this may help resolve the problem.
The Problem
・
Some files cannot
be played.

Voice Service Issues

When some Voice service aren't playing, this may help resolve the
problem.
The Problem
・
Alexa cannot be
played.
>
・
・
Google assistant
・
cannot be
played.
・

TV Status Diagnosis

Settings
>
> Support > Self Diagnosis
Perform self diagnosis to test sound, picture and connections.
Use Picture Test to help diagnose video issues and Sound Test to
diagnose sound issues. You can also view signal strength information for
over-theair digital signals by using Network Test and Input Connection
Test. Additionally, you can view the status of the TV by using Status
Check.
32
Possible Solutions
> Settings > System > Application
Settings > Netflix > Forced Closure, then reopen to
try.
You can try to reset to the factory settings at
>
Settings > Support > Reset to
Factory Default.
Possible Solutions
Most files can be played back, but you might
experience problems with corrupted files or
files with high-bitrate, unsupported resolution,
unsupported container or codec formats.
Possible Solutions
For more information about Alexa, please refer
to Smart Functions > Using Voice Service >
Alexa in this manual.
You can try to log in Google account.
If you receive "I don't understand" of the voice
recognition, please change account or log out
the account.
After logging in to the Google account, the
recognition language may be different. You
need to log in to the Google account on the
web page to set the voice language.
For more information about Google Assistant,
please refer to Smart Functions > Using Voice
Service > Google Assistant in this manual.