Warranty Exclusions - Rheem Water Heater User Manual

RHEEM SOLAR WATER HEATER WARRANTY - AUSTRALIA ONLY
1. REPAIR AND REPLACEMENT WORK WILL BE CARRIED OUT AS SET OUT IN THE RHEEM WATER
HEATER WARRANTY, HOWEVER THE FOLLOWING EXCLUSIONS MAY CAUSE THE WATER HEATER
WARRANTY TO BECOME VOID AND MAY INCUR A SERVICE CHARGE AND / OR COST OF PARTS.
a) Accidental damage to the water heater or any
component, including: Acts of God; failure due to
misuse; incorrect installation; attempts to repair the
water heater other than by a Rheem Accredited
Service Agent or the Rheem Service Department.
b) Where it is found there is nothing wrong with the
water heater; where the complaint is related to
excessive discharge from the temperature and / or
pressure relief valve due to high water pressure;
where the complaint is related to insufficient or
incorrect fall in the pipe work preventing complete
drain back of the closed circuit fluid of a Premier
Loline system; where there is no flow of hot water
due to faulty plumbing; where water leaks are
related to plumbing and not the water heater or
water heater components; where there is a failure of
gas, electricity or water supplies; where the supply
of gas, electricity or water does not comply with
relevant codes or acts.
c) Where the water heater or water heater component
has failed directly or indirectly as a result of:
excessive water pressure; excessive temperature
and / or thermal input; blocked overflow / vent drain;
corrosive atmosphere; non Rheem approved or
incorrectly mixed closed circuit fluid being used;
incorrect or insufficient filling of the closed circuit
system with the closed circuit fluid; ice formation in
the pipe work to or from the water heater.
d) Where the solar water heater or solar water heater
component has failed directly or indirectly as a
result of ice formation in the water ways of: a solar
water heater system where the system has not
been installed in accordance with the water heater
installation instructions; a Hiline; a Loline with a
freeze protection system where the electricity
supply has been switched off or has failed; a Loline
installed at an altitude more than 400 metres above
2. SUBJECT TO ANY STATUTORY PROVISIONS TO THE CONTRARY, THIS WARRANTY EXCLUDES ANY
AND ALL CLAIMS FOR DAMAGE TO FURNITURE, CARPETS, WALLS, FOUNDATIONS OR ANY OTHER
CONSEQUENTIAL LOSS EITHER DIRECTLY OR INDIRECTLY DUE TO LEAKAGE FROM THE WATER
HEATER, OR DUE TO LEAKAGE FROM FITTINGS AND / OR PIPE WORK OF METAL, PLASTIC OR
OTHER MATERIALS CAUSED BY WATER TEMPERATURE, WORKMANSHIP OR OTHER MODES OF
FAILURE.

WARRANTY EXCLUSIONS

e) Where the electronic instantaneous gas booster
f) Where the water heater is located in a position that
g) Repair and / or replacement of the water heater due
h) Breakage of collector glass for any reason including
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sea level; a Premier Hiline or Premier Loline due to
non Rheem approved or incorrectly mixed closed
circuit fluid being used; a Premier Loline where
there is insufficient or incorrect fall in the pipe work
preventing complete drain back of the closed circuit
fluid.
water heater or electronic instantaneous gas
booster water heater component has failed directly
or indirectly as a result of ice formation in the water
ways of a water heater: where the electricity has
been switched off or has failed and the water heater
has not been drained in accordance with the
instructions; due to an ambient temperature below
-20°C (including wind chill factor); where the water
heater has not been installed in accordance with the
water heater installation instructions.
does not comply with the Rheem water heater
installation instructions or relevant statutory
requirements, causing the need for major
dismantling or removal of cupboards, doors or walls,
or use of special equipment to bring the water
heater to floor or ground level or to a serviceable
position.
to scale formation in the waterways or the effects of
either corrosive water or water with a high chloride
or low pH level when the water heater has been
connected to a scaling or corrosive water supply or
a water supply with a high chloride or low pH level
as outlined in the Owner's Guide and Installation
Instructions booklet.
hail damage. (We suggest that the collector glass
be covered by your home insurance policy).