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Software Limited Warranty
Except as provided in the applicable software end-user license or program license agreement, including any software
products or the operating system preinstalled by H3 Platform are provided "as is" and with all faults, and H3 Platform
hereby disclaims all other warranties and conditions, either express, implied, or statutory, including, but not limited
to, warranties of title and non- infringement, any implied warranties, duties or conditions of merchantability, of
fitness for a particular purpose, and of lack of viruses. Some states/jurisdictions do not allow exclusion of implied
warranties or limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its
entirety. To the maximum extent permitted by applicable law, in no event shall H3 Platform or its suppliers be liable
for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for
loss of profits or confidential or other information, for business interruption, for personal injury, for loss of privacy
arising out of or in any way related to the use of or inability to use the software product, even if H3 Platform or any
supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose. H3
Platform is not responsible for any interoperability or compatibility issues. Some states/jurisdictions do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to
you.
H3 Platform warrants all pre-installed H3 Platform software will execute its programming instructions when all files
are properly installed. H3 Platform does not warrant that the software will be uninterrupted or error free. In the
event H3 Platform software fails to execute its programming instructions during the warranty period, the customer's
remedy will be either (1) replacement of the H3 Platform software or (2) a refund upon return of the product and all
copies of software as well as installation instructions.
Compatibility
We have tested and verified the compatibility of third-party products and peripherals on the H3 Platform
Compatibility List. Please note that the tests conducted in H3 Platform labs may not have covered every aspect and
that changes to firmware or hardware may affect device compatibility and stability. H3 Platform does not guarantee
the compatibility with third-party products and peripherals on the List and reserves the right to update the List at any
time without prior notice.
Repair Service
Warranty and out of warranty service should be obtained by contacting the system integrator/dealer/retailer/e-
retailer or distributor where the customer purchased the product. When requesting for service, the proof of
purchase and the product serial number must be provided. The return of the defective product should be strictly
through the original route of purchase, and the customers shall pack the product appropriately to prevent the
returned product from suffering in the transportation.
There are no user serviceable parts inside the product. Do not allow any unauthorized service center or personnel to
repair or modify the product. If the original channel is no longer in business or unavailable, the customer may contact
H3 Platform Technical Support for international RMA services. In this case, the customer will be charged for handling
fee, $50 (USD), and all fees incurred, including two ways freight, duties, taxes and brokerage fee.
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