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Warranty
H3 Platform offers free 2-year limited warranty service on our products. If the standard warranty period is not
enough, H3 Platform offers optional purchase extended warranty service coverage that will provide warranty for 1, 2,
or 3 additional years.
Limited Warranty
H3 Platform warrants its products against defects in material and workmanship. Under normal use and service, every
hardware portion of the products will be free from physical defects in material and workmanship during the warranty
period, or the product will be repaired or replaced as determined solely by H3 Platform. H3 Platform provides a
limited warranty for its products only to the person or entity that originally purchased the product from H3 Platform
or its authorized distributor or retailer. H3 Platform's products are PCI switches, and H3 Platform makes no warranty
of the devices installed, or warranty on compatibility of all PCIe devices. H3 Platform will not be liable in any way for
the loss of data stored on H3 Platform products and any damage caused by this.
Extra warranty period might be provided by H3 Platform's worldwide dealers/distributors. Please contact dealers/
distributors to purchase the extended warranty.
If a product does not operate as warranted above during the applicable warranty period, H3 Platform shall, at its
option and expense (except for shipping cost), repair the defective product or part, deliver to the customer an
equivalent product or part to replace the defective item. All products that are replaced will become the property of
H3 Platform. Replacement products may be new or reconditioned.
Warranty does not apply, if:
1. The warranty period is expired,
2. The warranty label is broken or removed,
3. The serial number label is missing or unrecognizable,
4. The product has been modified or repaired by any unauthorized service center or personnel.
5. The defect was subject to abuse, improper use not conforming to product manual instructions, or
environment conditions more severe than those specified in the manual and specification.
6. The defect was subject to Force Majeure, such as acts of God, flood, lighting, earthquake, war, vandalism,
theft, brownouts or sags (damage due to low voltage disturbances)
7. Consumables, such as batteries
8. Routine cleaning, or normal cosmetic and mechanical wear
9. Damage caused by misuse, abuse, or neglect
10. Damage caused by parts that were not manufactured or sold by H3 Platform
11. Damage caused by installing devices not on the compatible list
12. Damage caused when warranted parts were repaired or replaced by an organization other than H3 Platform
or by a service provider not authorized by H3 Platform.
If the customer's product is not covered under warranty, H3 Platform may offer Repair Services under the customer's
payment.
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