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TROUBLESHOOTING
WARNING: In case of an emergency, contact your local fire department.
Australia: Call 000 for Police, Fire and Ambulance services.
New Zealand: Call 111 for Police, Fire and Ambulance services.
Reset procedure: If the device fails to access the network or crashes due to incorrect
operation, long-press the middle button to reset the Wi-Fi connection. Follow the
SmarterHome™ connection steps to reconnect.
Problem
Red LED flashes
and the alarm
sounds one beep
every 50 seconds
"NO BATTERY"
alert, but batteries
are inserted.
No response during
app operation.
The app battery
indicates red.
Smoke alarm is
being triggered
when the residents
are cooking or
showering.
Possible solution
The batteries are flat – replace the batteries.
Ensure the plastic insulation sheets are removed between the
batteries and their terminals.
Check
that the network and the power supply are correctly
operating.
The batteries are flat – replace the batteries.
• Clean the detector, refer to Cleaning & Care section of this
user guide.
• Install the detector in another location, follow the guidelines
for recommended locations and locations to avoid as stated
in this user guide ("Installation" section).
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