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[ENG] NetPing Input+Relay 254R304, User Guide -[ENG] [Input+Relay 254R304] 10. Warranty Obligations
[ENG] [Input+Relay 254R304] 10. Warranty Obligations
The Manufacturer guarantees normal operation of the product within 24 months from the date of purchase if a
Buyer follows operating and storage conditions. Manufacturer warranty applies only to failure of a device which
occurred because of defects in manufacturing process of products and components used. If during a warranty
period the manufacturer receives a notice of such defects, it will repair or exchange the product by its own
discretion. If the manufacturer is unable to repair or replace a flawed item during a period of time determined by
the current legislation, the manufacturer according to a customer's wish can return the amount paid for the
product at the time of purchase. The manufacturer provides a limited warranty on firmware and device
configuration software. In case of detecting any errors in the software which became known to the manufacturer on
its own or from a customer, the manufacturer will fix these errors within a reasonable time and provide an update
to the customer. Only the errors that block normal use of the device at conditions and for performing functions
described in this User Guide are a subject to mandatory fix. This warranty does not apply to cases when defects
appear because of: a misuse of a device, any modifications of a device without a written permission of the
manufacturer, opening up a device (a warranty sticker on the case of a device is damaged) except cases foreseen by
this description; repairing by unauthorized personnel, using or storing a device out of the range of allowable
temperature and humidity, pressure, a software modification, and the reasons, listed below:
•
A device failed because of the problems in a public electric network (power fluctuations and surges,
overloading, etc.);
•
A device failed because of having liquid inside;
•
A device failed as a result of extreme temperatures;
•
A device failed because of mechanical damage;
•
A device failed because of connecting a power supply unit with invalid output voltage or a defective power
supply unit;
•
There are foreign objects, insects, etc inside the enclosure;
•
During operation a voltage bigger than an allowable voltage range by the Ethernet standard has been
supplied to the ports of a device.
[ENG] [Input+Relay 254R304] 10. Warranty Obligations
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