Troubleshooting - Philips 5000 Series User Manual

8 Troubleshooting

Warning
•
Risk of electric shock. Never remove the
casing of the product.
To keep the warranty valid, never try to
repair the product yourself.
If you have problems using this
product, check the following points
before you request service. If you
still have a problem, get support at
www.philips.com/support.
Main unit
The buttons on this product do not
work.
•
Disconnect this product from the
power supply for a few minutes,
then reconnect.
Sound
No sound from the speakers of this
product.
•
Connect the audio cable from this
product to your TV or other devices.
However, you do not need a
separate audio connection when:
• the product and TV are
connected through HDMI ARC
connection, or
•
a device is connected to the
HDMI IN connector on this
product.
•
Reset this product to its factory
settings.
•
On the remote control, select the
correct audio input.
•
Make sure that this product is not
muted.
No sound from the wireless subwoofer.
•
Wirelessly connect the subwoofer
to the main unit.
EN
18
No sound from the rear speakers.
•
Set up the rear speakers, and
connect the rear speakers to the
main unit wirelessly.
Distorted sound or echo.
•
If you play audio from the TV
through this product, make sure that
the TV is muted.
Audio and video are not synchronized.
• Press AUDIO SYNC +/- to
synchronize the audio with the
video.
Bluetooth
A device cannot connect with this
product.
•
The device does not support the
compatible profiles required for this
product.
•
You have not enabled the Bluetooth
function of the device. See the user
manual of the device on how to
enable the function.
•
The device is not correctly
connected. Connect the device
correctly.
•
This product is already connected
with another Bluetooth device.
Disconnect the connected device,
then try again.
Quality of audio play from a connected
Bluetooth device is poor.
•
The Bluetooth reception is poor.
Move the device closer to this
product, or remove any obstacle
between the device and this
product.
The connected Bluetooth device
connects and disconnects constantly.
•
The Bluetooth reception is poor.
Move the device closer to this
product, or remove any obstacle
between the device and this
product.