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If you experience a problem with this unit, check the chart below before calling for service.
SYMPTOM
Unit will not
turn on.
No sound.
The computer is not
recognizing the
player.
WMA files with DRM
can't playback.
TROUBLESHOOTING GUIDE
CAUSE
Battery is low/empty.
Unit is not turned
on.
Headphones are not
inserted.
Volume is set too
low.
The MP3 or WMA files Download uncorrupted
are corrupted.
No files are in the
player.
The player is
not securely connected. securely connected.
Win98 Driver isn't installed Install Win98 driver and/or see
or computer is not
compatible.
Incorrect downloading
methods.
Recharge battery as
described on page 6.
Press Power On/Off/Stop
button to turn the unit on.
Insert headphones.
Raise the volume using the
Volume + button.
files.
Upload files to the unit as
described on pages 13-16.
Make sure player is
pages 7-12 for
compatibility.
See page 16 to download
WMA files with DRM.
29
SOLUTION
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