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If you experience a problem with this unit, check the chart below before calling for service.
SYMPTOM
Unit will not
turn on.
No sound.
The computer is not
recognizing the
player.
WMA files with DRM
can't playback.
TROUBLESHOOTING GUIDE
CAUSE
Battery is low/empty.
Unit is not turned
on.
Headphones are not
inserted.
Volume is set too
low.
The MP3 or WMA files Download uncorrupted
are corrupted.
No files are in the
player.
The player is
not securely connected. securely connected.
Computer is not
compatible.
Incorrect downloading
methods.
Recharge battery as
described on page 7.
Press Power/Play/Pause ®p
button to turn the unit on.
Insert headphones.
Raise the volume using the
Volume + button.
files.
Upload files to the unit as
described on pages 14-17.
Make sure player is
Supported OS: Windows XP
or Vista and Mac OS X.
See page 16 to download
WMA files with DRM.
29
SOLUTION
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