ForaCare 6 Connect Faq

Blood glucose and multi-functional monitoring system
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ForaCare Suisse AG
Blood Glucose and Multi-Functional
Monitoring System FAQs
Version: Rev 5.3
Release date: 9 Mar. 2022
Editor: Joey Yang

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Summary of Contents for ForaCare 6 Connect

  • Page 1 ForaCare Suisse AG Blood Glucose and Multi-Functional Monitoring System FAQs Version: Rev 5.3 Release date: 9 Mar. 2022 Editor: Joey Yang...
  • Page 2: Table Of Contents

    Table of contents Troubleshooting Q1. Troubleshoot abnormal results and error messages Power Q2. How long will my battery last? Q3. Would low battery cause inaccurate test results? Q4. Would replacing the battery cause memory loss? Q5. Why does my meter display a battery symbol? General Blood Glucose Questions Q6.
  • Page 3 Universal Tone Q29. What is universal tone, and which devices have this function? Q30. How do I interpret the universal tone? Q31. How does universal tone recall results? Data Management Q32. What are the platforms for blood glucose management? Q33. What are the supported operating systems in FORA Healthcare system software? Q34.
  • Page 4: Troubleshooting

    Troubleshooting Troubleshoot abnormal results and error messages Item Outcome of defect Root Cause Solution A significant fluctuation (1) Using old or expired test (1) The strips could between measurements. strips. expired or malfunctioned (2) The blood samples were due to improper storage. obtained from different sites Please use new strips each time.
  • Page 5: Power

    Power How long will my battery last? Depending on which FORA device you own, the BGMs provide a battery life of 150 to 1000 measurements. The battery’s lifespan can vary considerably by how it is used, maintained, and charged. Temperature and testing frequency are also important factors.
  • Page 6: General Blood Glucose Questions

    1. FORA 6 Series BG/HCT/HB Total Cholesterol β- Ketone Strip BG Strip Uric Acid Strip Meter (3 in 1) Strip Strip (ACS045) (ACS057) (ACS053) (ACS051) (ACS055) FORA 6 Plus (GD81) FORA 6 Connect (GD82) FORA 6 GTel (GD84) Back to Top...
  • Page 7 2. FORA Diamond Series & FORA ADVANCED Pro/ COMFORT Pro Series BG/HCT/HB β- Ketone Strip BG Strip BG Strip Meter Meter (3 in 1) Strip (ACS044) (ACS047) (ACS052) (ACS050) FORA Diamond FORA PRIMA (DM10) ADVANCED Pro (GD40 g/h) FORA Diamond FORA COMFORT VOICE (DM20)
  • Page 8 3. FORA Comfort Series: BG Strip BG Strip BG Strip Meter (ACS042) (ACS041) (ACS043) FORA COMFORT plus (G30a) FORA COMFORT plus mini (G71a) FORA COMFORT basic G20 (G20a) FORA COMFORT check G40 (G40a) Back to Top...
  • Page 9: Q7. What Do I Need To Know Before Using Fora's Bgms

    What do I need to know before using FORA’s BGMs? The β-Ketone, total cholesterol, and uric acid test strips shall NOT be used on newborns. Use the devices ONLY for the intended use described in the manual. For single use only. Do NOT use expired test strips;...
  • Page 10: Q8. Why Do I Need To Code My Meter Before Use, And How

    Why do I need to code my meter before use, and how? FORA’s devices do not need coding except for special strips: β-Ketone, Urine Acid, and Total Cholesterol test strips. You would need to code the meter every time you begin to use a new vial of β- ketone, Total cholesterol, Uric acid test strips by setting the meter with the correct code.
  • Page 11: Q9. What Situations May Cause Incorrect Measurements

    What situations may cause incorrect measurements? 1. Use only fresh whole blood samples to perform a test. Using other substances can lead to incorrect results. 2. Results may be inaccurate when you have abnormally low blood pressure or are in shock. 3.
  • Page 12: Q10. How Do I Know If Sufficient Blood Has Been Applied To The Test Strip

    Q10. How do I know if sufficient blood has been applied to the test strip? If insufficient blood is applied, an error beep occurs, and an error code appears on the screen (please refer to the Owner’s manual and check error messages.) Please review the instructions and repeat the test with a new test strip.
  • Page 13: Q12. Why Do I Get Different Results In Successive Measurements Using The Same Meter

    Q12. Why do I get different results in successive measurements using the same meter? (1) Test strip problems: A. Test strip expired B. Test strip contaminated or damaged C. Not enough blood applied to the test strip (2) Meter problems: A.
  • Page 14: Q13. What Are The Precautions For Lancing Devices

    Q13. What are the precautions for lancing devices? 1. Never share a lancet or a lancing device. 2. Always use a new, sterile lancet. Lancets are for single use only. 3. Avoid getting hand lotion, oils, dirt, or debris in or on the lancets and the lancing device.
  • Page 15: Q15. Which Testing Sites Can Be Used With Fora's Bgms

    Q15. Which testing sites can be used with FORA’s BGMs? 1. Home use (1) Fingertips (capillary), palm, forearm, and upper arm blood are the alternative testing sites because of the AST technology in all FORA’s glucose and BG/HCT/HB (3 in 1) test strips. (2) Fingertips (capillary) blood is the only testing site inβ-Ketone, urine acid, and total cholesterol test strips.
  • Page 16: Q17. What Is A Ketone Warning

    Q17. What is a ketone warning? When your blood glucose result is higher than 240 mg/dL (13.3 mmol/L), the meter displays the blood glucose reading as well as a Ketone warning (flashing KETONE and” ”). The ketone warning is to notify you that you may be at risk of elevated Ketone levels, and a Ketone test is recommended.
  • Page 17: Caring For Your Devices

    Caring for Your Devices Q19. How do I clean my FORA BGM? To clean the exterior and the areas around the slots and openings of the device, wipe with a cloth moistened with tap water or a mild cleaning agent, then dry the device with a soft dry cloth.
  • Page 18: Test Strips

    Test Strips How are the test strips used with FORA’s BGMs? Q23. Blood Glucose Strips Model Name ACS045 ACS047 ACS044 ACS042 FORA FORA FORA Comfort FORA 6 Applicable meter Name Advance Pro/ Prima/Voice/ plus/ Plus/ Connect/ GTel Comfort Pro Mini/GD50 plus mini Enzyme Type GDH-FAD...
  • Page 19 Model Name ACS041 ACS043 FORA Comfort FORA Comfort Applicable meter Name basic G20 check G40 Enzyme Type GDH-FAD Sample Size 0.7 uL 0.7 uL Reaction Time 7 Seconds 7 Seconds 35 – 60 % Hematocrit Range 20 ~ 60% 20 ~ 600 mg/dL 20 ~ 600 mg/dL Measuring Range (1.1 ~ 33.3 mmol/L)
  • Page 20: In 1 (Bg/Hct/Hb) Test Strip

    3 in 1 (BG/HCT/HB) Test Strip ACS051 ACS050 Model Name Applicable meter FORA 6 FORA Name Plus/ Connect/ GTel Advance Pro Enzyme Type GDH-FAD GDH-FAD Sample Size 0.5 uL 1.1 uL Reaction Time 5 Seconds 5 Seconds 10 ~ 600 mg/dL 10 ~ 600 mg/dL (0.55 ~ 33.3 mmol/L) (0.55 ~ 33.3 mmol/L)
  • Page 21: Β-Ketone (Kb) Strip

    β-Ketone (KB) Strip Model Name ACS053 ACS052 Applicable meter FORA 6 FORA Name Plus/ Connect/ GTel Advance Pro β- Hydroxybutyrate β- Hydroxybutyrate Enzyme Type Sample Size 0.8 uL 1.0 uL Reaction Time 10 Seconds 10 Seconds Measuring Range 0.1 ~ 8.0 mmol/L 0.1 ~ 8.0 mmol/L Hematocrit Range 10 ~ 70%...
  • Page 22: Urine Acid (Ua) And Total Cholesterol (Tch) Strip

    Urine Acid (UA) and Total Cholesterol (TCH) Strip ACS055 ACS057 Model Name Applicable meter FORA 6 FORA 6 Name Plus/ Connect/ GTel Plus/ Connect/ GTel Cholesterol esterase/ Enzyme Type Uric Acid Catalyst Cholesterol oxidase Sample Size 1.0 uL 3.0 uL Reaction Time 15 Seconds 60 Seconds...
  • Page 23: Q24. Can I Use The Fora's Test Strips On An Airplane

    Q24. Can I use the FORA’s test strips on an airplane? Yes, you can use it on an airplane. The most common physical factors for the accuracy of blood glucose strips are altitude (oxygen) and temperature. You can use the FORA’s BGM on an airplane because the cabin pressure (oxygen) and temperature are within our tolerance range at any altitude.
  • Page 24: Control Solution

    Control Solution Q26. How do I do the control solution test? Insert the test strip into the test slot of the device. Wait for the device to display the blood drop. Auto QC mode in FORA 6 series and GD40g/h: The meter automatically detects the difference between the control solution and blood samples, marking the result as a control solution test with “QC”...
  • Page 25: Q27. Where Can I Find The Control Solution Range

    (1) Choose correct Mode user mode and test during control again. The results might be higher or solution test). (2) Use ForaCare control lower. (2) You may be using a solution only. different control (3) Discard after opening solution. 90 days.
  • Page 26: Universal Tone

    The FORA devices which have universal tone: 1. FORA 6 series: FORA 6 Plus (GD81), FORA 6 Connect (GD82), FORA 6 Smart (GD83). 2. FORA Advanced/ Comfort Pro series: FORA Advanced pro (GD40 g/h) and Comfort Pro (GD40 a/b).
  • Page 27: Q30. How Do I Interpret The Universal Tone

    Q30. How do I interpret the universal tone? In universal tone, the blood glucose results break down into individual digits, and each digit represents the corresponding number of beeps. The result is repeated three times, with two quick beeps in between. For example, 2 quick beeps – results – 2 quick beeps –...
  • Page 28: Q31. How Does Universal Tone Recall Results

    Q31. How does universal tone recall results? Only the most recent result saved can be announced acoustically. If you press MAIN to turn the meter on, you will first hear a Long-Beep, which stands for power on, then the most recent result. Only the average for the last 7 days is announced acoustically.
  • Page 29: Data Management

    1. Smartphone APP (for Android and iOS): (1) iFORA BG (free download) For iOS platform, please go to: https://itunes.apple.com/us/app/ifora-diabetes-manager/id528184925?mt=8 For Android platform, please visit: https://play.google.com/store/apps/details?id=com.foracare.ifora&hl=en (2) iFORA MP (free download) For iOS platform, please go to: https://itunes.apple.com/us/app/ifora-mp/id834184294 For Android platform, please visit: https://play.google.com/store/apps/details?id=com.foracare.tdlink.mp...
  • Page 30: Q33. What Are The Supported Operating Systems In Fora Healthcare System Software

    2. Windows-based software program (free download): FORA Healthcare System software http://www.foracare.com/downloads/pclink/FORA_Swiss_HealthCareMgtSys_Cable_V5. 01_20190415.zip FORA Healthcare System Manual https://foracare-suisse-ag.box.com/s/y67jlec9698gjydvpdpvxdqq0pbi1dq8 3. Website based Telehealth System : (Should ask us for testing version and purchase the full version) FORA TeleHealth System Manual https://foracare-suisse-ag.box.com/s/el02o631cgzw79bdfpmy65fqv5jxpah5 FORA TeleHealth System Marketing Material https://foracare-suisse-ag.box.com/s/hg38kqu21fzm0jo5wcvaqo3y7...
  • Page 31: Q34. How Do I Switch The Blood Glucose Unit In Ifora Bg

    Q34. How do I switch the blood glucose unit in iFORA BG? 1. Select 『Setting』 2. Select『 Glucose Target』 3. Press 『mmol/L』to switch the unit. 4. And then, your measurement unit switches to mmol/L. Back to Top...
  • Page 32: Q35. What Does Bolus Calculator Do In Ifora Hm

    Q35. What does Bolus Calculator do in iFORA HM? Bolus Calculator: The idea of the Bolus Calculator is the formula to help patients calculate how much insulin should be used to reduce their actual blood glucose to their goal (target) blood glucose.
  • Page 33 That means the number of carbohydrates per unit insulin can handle. Carbohydrate intake: How many carbohydrates you intake (unit: g). IOB (Insulin on Board): The calculation tells you how much insulin is still active in your body from previous bolus doses. Bolus Calculator Formula: Back to Top...
  • Page 34: Q36. What Is The Difference Between Bluetooth V3 And V4

    (2) You can directly pair with your APP (iFORA BG) without additional pairing on OS settings. (3) Low Energy (save electricity) (4) Please connect to the meter by following GATT service: UUID Base: 1212-efde-1523-785feabcd123 Service UUID: 0x1523 Characteristic: 0x1524 (write/notify) Please refer to the following link for further information: https://foracare-suisse-ag.box.com/s/h54mphhr6r92wnzw5x9hrtbs7xx1qn9r Back to Top...
  • Page 35: Q37. How Do Fora Bgms Transmit Data And Manage Media

    Strip_Port_Comm to FORA 6 Plus (GD81) Cable iFORA BG USB Cable iFORA MP TeleHealth System iFORA HM iFORA BG FORA 6 Connect (GD82) Bluetooth Built-in Bluetooth iFORA MP TeleHealth system Healthcare Software Diamond GD50 (GD50a) iFORA BG Cable RS-232 to USB cable...

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