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Listed below are possible situations that may arise while testing.
Please contact one of our knowledgeable customer service
representatives if you require further assistance.
Subject
No response
from eXact iDip
Dim screen on
eXact iDip
®
"Er1" on
eXact iDip
LCD
®
"Er2" on
eXact iDip
LCD
®
"LO" on eXact iDip
LCD while zeroing
"HI" on eXact iDip
LCD while reading
"LO" on eXact iDip
LCD while reading
"AbS" on
eXact iDip
LCD
®
App not
responding
Bluetooth
®
connection lost
TEChNiCaL SUppORT
Please visit
sensafe.com/idip
information and how-to-videos. For additional technical support,
call (803) 329-9712 or email at
Industrial Test Systems, Inc.
1875 Langston Street, Rock Hill, SC
29730
(800) 861-9712 or (803) 329-9712
its@sensafe.com | www.sensafe.com
ITS Europe, Ltd.
The UK Centre for Homeland Security
Building 7, Chilmark, Salisbury,
Wiltshire SP3 5DU UK +44 1722 717911
itseurope@sensafe.com | www.itseurope.co.uk
TROUbLEShOOTiNg
Cause
Low battery
®
Chip failure
Low battery
No result sent to
eXact iDip
No connection
to app
Lost connection
to app
Low battery
®
Dirty cell
Cloudy sample
Bad LED
Result above
®
detection level
Result below
®
detection level
Start-up screen
Communication
error between device
and app
eXact iDip
submerged too far
in water
Sensafe.com
Solution
Replace batteries
Contact ITS
Replace batteries
Close & restart app.
from app
Reconnect to eXact iDip
®
Connect eXact iDip
Reconnect to eXact iDip
Replace batteries
Clean cell
Dilute sample or use filter
Contact ITS
Rerun test to verify result
Rerun test to verify result
Continue with testing
Force close app
and restart
Collect water sample in
®
container and transfer
to cell or use Dry Case
while testing
for the latest technical
exactidip@sensafe.com.
Manufacturing quality products since 1989
®
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