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TROUBLESHOOTING
Q1: The matrix is connected, but there is no video on the connected display.
A1: Double check all connections. Check to ensure that the selected input has video content.
Try using different SDI video cables. Ensure that the AC power adapter is plugged into the
matrix and into an AC power source.
Q2: The switch does not respond to RS-232 control signals from my computer.
A2: Verify that you are typing in the correct RS-232 port number. Double check the
connections. Try using a different RS-232 cable.
TECHNICAL SUPPORT
Monoprice™ is pleased to provide free, live, online technical support to assist you with any
questions you may have about installation, setup, troubleshooting, or product
recommendations. If you ever need assistance with your new product, please come online to
talk to one of our friendly and knowledgeable Tech Support Associates. Technical support is
available through the online chat button on our website www.monoprice.com or through
email by sending a message to tech@monoprice.com. Check the website for support times
and links.
To download the latest drivers, firmware, manuals, etc., go to www.monoprice.com and type
the P/N into the search bar. If available, support files are linked at the bottom of the product
page.
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