Trouble Shooting Guide - EWT G20 Owner's Manual

TROUBLE SHOOTING GUIDE

Problem
1. CONDITIONER DELIVERS HARD WATER
A. Bypass valve is open
B. No salt in brine tank
C. Injector or screen plugged
D. Insuffi cient water owing into brine tank
E. Leak at distributor tube
F. Internal valve leak
G. Flow meter jammed
H. Flow meter cable disconnected or not plugged into meter cap
I. Improper programming
2. CONDITIONER FAILS TO REGENERATE
A. Electrical service to unit has been interrupted
B. Timer is not operating properly
C. Defective valve drive motor
D. Improper programming
3. UNIT USES TOO MUCH SALT
A. Improper salt setting
B. Excessive water in brine tank
C. Improper programming
4. LOSS OF WATER PRESSURE
A. Iron build-up in line to water conditioner
B. Iron build-up in water conditioner
C. Inlet of control plugged due to foreign material
broken loose from pipes by recent work done on
plumbing system.
5. LOSS OF RESIN THROUGH DRAIN LINE
A. Air in water system
B. Drain line ow control is too large
6. IRON IN CONDITIONED WATER
A. Fouled resin bed
B. Iron content exceeds recommended parameters
7. EXCESSIVE WATER IN BRINE TANK
A. Plugged drain line ow control
B. Brine valve failure
C. Improper programming
8. SALT WATER IN SERVICE LINE
A. Plugged injector system
B. Timer not operating properly
C. Foreign material in brine valve
D. Foreign material in brine line ow control
E. Low water pressure
F. Improper programming
9. CONDITIONER FAILS TO DRAW BRINE
A. Drain line ow control is plugged
B. Injector is plugged
C. Injector screen is plugged
D. Line pressure is too low
E. Internal control leak
F. Improper programming
G. Timer not operating properly
10. CONTROL CYCLES CONTINUOUSLY
A. Timer not operating properly
B. Faulty microswitches and/or harness
C. Faulty cycle cam operation
11. DRAIN FLOWS CONTINUOUSLY
A. Foreign material in control
B. Internal control leak
C. Control valve jammed in backwash, brine or rinse position
D. Timer motor stopped or jammed teeth
E. Timer not operating properly
Possible Solutions
A. Close bypass valve
B. Add salt to brine tank and maintain salt level above water level
C. Replace injectors and screen
D. Check brine re ll time and clean brine line ow control if plugged
E. Make sure distributor tube is not cracked. Check O ring and tube pilot
F. Replace seals and spacers and/or piston
G. Remove obstruction from ow meter
H. Check meter cable connection to timer and meter cap
I. Reprogram the control to the proper regeneration type, inlet water hardness,
capacity or ow meter size.
A. Assure permanent electrical service (check fuse, plug, chain or switch)
B. Replace timer
C. Replace drive motor
D. Check programming and reset as needed
A. Check salt usage and salt setting
B. See #7
C. Check programming and reset as needed
A. Clean line to water conditioner
B. Clean control and add resin cleaner to resin bed. Increase frequency of
regeneration
C. Remove piston and clean control
A. Assure that well system has proper air eliminator control. Check for dry well
condition.
B. Ensure drain line ow control is sized
A.Check backwash, brine draw and brine tank fill. Increase frequency of
regeneration. Increase backwash time.
B. Add iron removal lter system
A. Clean ow control
B. Replace brine valve
C. Check programming and reset as needed
A. Clean injector and replace screen
B. Replace timer
C. Clean or replace brine valve
D. Clean brine line ow control
E. Raise water pressure
F. Check programming and reset as needed
A. Clean drain line ow control
B. Clean or replace injectors
C. Replace screen
D. Increase line pressure (line pressure must be at least 20 psi at all times)
E. Change seals and spacers and/or piston assembly
F. Check programming and reset as needed
G. Replace timer
A. Replace timer
B. Replace faulty microswitch or harness
C. Replace cycle cam or reinstall
A. Remove piston assembly and inspect bore. Remove foreign material and check
control in various regeneration positions
B. Replace seals and/or piston assembly
C. Replace piston and seals and spacers
D. Replace timer motor and check all gears for missing teeth
E. Replace timer