Hoover 56511A46 Owner's Manual page 30

If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the
checklist below.
Any other servicing should be done by an authorized service representative.
probleM
Cleaner won't run
Cleaner/ tools won't
pick up
Cleaner hard to
push
Smoky/burning
smell detected
To obtain approved Hoover service and genuine Hoover parts, locate the nearest Authorized Hoover Warranty Service
Dealer (Depot) by:
• Checking the Yellow Pages under "Vacuum Cleaners" or "Household".
• Visit our website at hoover.com (U.S. Customers) or hoover.ca (Canadian customers).
Follow the service center link to find the service outlet nearest you.
• For an automated referral of authorized service outlet locations call 1-800-944-9200.
Do not send your vacuum to Hoover, Inc., Company in Glenwillow for service. This will only result in delay.
To speak with a customer service representative call1-800-263-6376; Mon-Fri 8am-7pm EST. In Canada, contact
Hoover Canada, Toronto: 755 Progress Ave., Scarborough, ON M1H 2W7 OR Hoover Canada, Edmonton:
18129-111 Ave., Edmonton, AB T5W 2P2, Phone: 1-800-263-6376, Mon-Fri 8am-7pm EST.
Always identify your vacuum by the complete model number when requesting information or ordering parts. (The model
number appears on the bottom of the vacuum.)
Please do not return this product to the store.
5. troubleshootinG
WARNING
!
To reduce risk of personal injury - unplug vacuum before servicing.
possible reason
1. Not firmly plugged in
2. No voltage in wall receptacle
3. Blown fuse or tripped breaker
4. Thermal protector activated
1. Broken or worn belt
2. Agitator brushroll worn
3. Filter bag full
4. Incorrect carpet height setting
5. Blockage in air flow passage
1. Incorrect carpet height setting
1. Belt broken or stretched
6. serViCe
!
possible solution
1. Plug unit in firmly
2. Check fuse or breaker
3. Replace fuse or reset breaker
4. Allow cleaner to cool for 30 minutes (this will
reset the thermal protector)
1. Replace belt
2. Replace brushroll
3. Change filter bag
4. Move nozzle control knob to lower setting
5. Clear blockage
1. Move carpet height control to a higher setting
1. Replace agitator brushroll belt as described in
Figs. 3-10 through 3-15 in the Maintenance
section.