Frequently Asked Questions/Troubleshooting - Hearth and Home Technologies IntelliFire Touch IFT-RC400 Installation Instructions Manual

4. Frequently Asked Questions/Troubleshooting

Symptom
The appliance does not respond to
IFT-RC400
commands from the
display does not light up when
screen is touched.
IFT-RC400
The display on
up when screen is touched but it
does not respond to commands.
IFT-RC400
The displays the
following message on-screen:
No dealer info available
IFT-RC400
The displays the
following message on-screen:
Call "Dealer Name & Number" to
schedule maintenance.
The room temperature displayed
IFT-RC400
on the is either slow
or quick to respond while operating
in thermostat mode.
The appliance turns OFF the flame
after extended periods of operation
IFT-RC400
displays the following
message on-screen: Fan will turn
on within 3 minutes.
IFT-RC400
displays the following
message on-screen:
'Replace Remote Batteries' or
'Must Replace Remote Batteries to
Operate Appliance'.
IFT-RC400
is displaying an
incorrect brand.
After turning flame ON using
, the flame does not turn
RC400
ON immediately and instead a two
minute timer is displayed.
13 Hearth & Home Technologies • IFT-RC400 & IFT-ACM Installation Instructions • 2326-982 Rev. Q • 4/21
Possible Cause
Batteries are depleted.
Batteries are incorrectly
oriented.
Touchscreen has lost
calibration.
lights
Child Lock is ON.
Dealer information not
remote
programmed into
300 hours of use. Appliance is
still fully functional.
IFT-RC400
is placed at a
very short distance or too far
away from the appliance.
IFT-RC400
is placed in the
path of an air draft or vent.
Flame Modulation
9 hour safety shutdown timer
Functioning as intended.
IFT-RC400
Low batteries in
IFT-RC400
was programmed
incorrectly.
IFT-
Power vent is installed on the
appliance.
Install NEW batteries.
Verify batteries are installed in correct orientation as shown on
batteries receptacle.
Touchscreen needs to be re-calibrated. Call dealer to have
screen re-calibrated.
Check child lock icon located at the top of the
play. If ON, it will show as a 'locked' symbol. To unlock, remove
battery compartment door, locate child lock switch and move
to 'unlock' position. Verify child lock icon on screen is now dis-
played in 'unlock' position.
Remote will still provide all available functions, and appliance
is fully available for use. Call dealer to have them program the
.
IFT-RC400
.
The appliance has been burning for 300 hours and is due for a
regular maintenance check. Call dealer to have them perform
maintenance.
IFT-RC400
Try to keep the
directly in front of it. The remote acts as the thermostat mode
room temperature sensor.
IFT-RC400
Move the
The remote acts as the thermostat room temperature sensor..
The IFT system is designed to automatically adjust the flame
intensity based on the difference between the desired room
temperature, and actual temperature. In thermostat mode,
the hearth appliance will start in HI flame, but as the actual
temperature approaches the desired set temperature on the
remote, the flame intensity will automatically decrease. Auto-
matic flame modulation will result in more control of the tem-
perature, but will cause the appliance to cycle OFF/ON less.
This is normal behavior. The appliance has a safety timer that
will automatically turn OFF the flame after nine hours of con-
tinuous operation.
The appliance has a three minute delay timer before the fan is
turned ON. This allows the air surrounding the appliance to be
heated before being pushed into the room.
. Install new batteries in the
Call dealer to have them program the
IFT-RC400
rect branding. The
appliance is unaffected.
This is expected behavior and the two minute timer is called a
pre-purge timer. The flame will turn ON at the expiration of the
timer.
Corrective Action
IFT-RC400
close to the appliance but not
away from the direct path of air flow.
IFT-RC400
.
IFT-RC400
is still fully functional and the
dis-
with cor-