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Intel Customer Engineers provide the best service for your Intel products. These
trained professionals provide the prompt, efficient on-site installation, preventive
maintenance, and corrective maintenance services required to keep your equip
ment in the best operating condition.
The Intel Customer Engineer provides the service needed through a prepaid ser
vice contract or on an hourly charge basis. For further information, contact your
local Intel sales office.
United States customers can obtain Intel service and repair assistance by contact
ing the Intel Product Service Center in their area. Customers outside the United
States should contact their sales source (Intel Sales Office or Authorized
Distributor) for service information and repair assistance.
Before calling the Product Service Center, have the following information
available:
•
The date you received the product.
•
The complete part number of the product (including dash number). On
boards, this number is usually silk-screened onto the board. On other
products, it is usually stamped on a label.
•
The serial number of the product. On boards, this number is usually stamped
on the board. On other products, the serial number is usually stamped on a
label mounted on the outside of the chassis.
•
The shipping and billing address.
•
If the Intel product warranty has expired, a purchase order number for
billing.
•
Advise the Product Service Center personnel of any applicable extended war
ranty agreements.
Use the following telephone numbers to contact the Intel Product Service Center:
Western Region:
(602) 869-4951
Midwest Region:
(602) 869-4392
Eastern Region:
(602) 869-4045
International:
(602) 869-4391
TWX:
(910) 952-1330
Always contact the Product Service Center before returning a product to Intel for
repair. Product Service Center personnel will give you a repair authorization
number, shipping instructions, and other information to ensure fast, efficient
service. If you are returning a product damaged during shipment or if the product
is out of warranty, you must have a purchase order before Intel can start the repair.
If available, use the original factory packaging material to ship the product to the
Intel Product Service Center. If the original packaging material is not available,
wrap the product in a cushioning material such as Air Cap SD-240, manufactured
SERVICE INFORMATION
IX
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